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Department Leadership Position

1 settimana fa

Milano, Lombardia, Italia Hermes A tempo pieno

**Job Overview**

Hermès is seeking an experienced professional to fill the role of Department Manager. In this position, you will be responsible for leading and supporting the development of your team, focusing on business and customer experience with highest integrity.

**Key Responsibilities**

  • Manage daily activities, setting objectives and assigning tasks to the team.
  • Observe the team on the floor and provide ongoing feedback and coaching, supporting their personal development.
  • Participate in recruitment activities in partnership with the leading team and in line with the HR strategy.
  • Provide induction for new arrivals and ensure their full integration within the team.

**Sales and Customer Experience**

  • Drive the achievement of sales goals through team members, with a specific responsibility on departments.
  • Develop business strategy and action plan to enhance the growth of departments.
  • Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities.

**Operations**

  • Support store management in organizing, ensuring proper floor coverage and supervision.
  • Collaborate with operations team and store management to improve end-to-end processes in-store.

**Requirements**

  • Bachelor's degree preferably with a hospitality or fashion management focus.
  • Fluency in Italian and English.
  • Professional background: strong career in management, preferably with international and luxury fashion retail experience.
  • Excellent leadership attitude and ability to lead and motivate a team.

**About Hermès**

A creator, artisan, and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23,200 people worldwide.