Medical Information and Adverse Event Intake Specialist with German and English expertise
3 settimane fa
IQVIA Safety Operations is a key part of our international team, working on end-to-end safety solutions for major pharmaceutical companies and their post-market products worldwide. We are proud to be a diverse team based across the world, with 'safety hubs' in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India, and USA. Each new team member is supported by a nurturing management team, collaborative colleagues, and a clear career ladder with opportunities to grow, adapt, and shine.
Medical Information and Adverse Event Intake Specialist with German and English language expertise (12-month Fixed Term Contract - replacement for employee on maternity leave)
This position puts you at the forefront of Patient Safety, with daily direct contact with Health Care Professionals (HCPs) and patients. You will perform key medical information call centre services and process safety and product quality information to help optimize the safety profiles of products across various therapeutic areas. This role can be conducted either Home Based/Hybrid/Office based, the choice is yours.
Responsibilities
- Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required. This does NOT include commercial sales support.
- Process Lifecycle safety operational data, perform data entry for tracking and Lifecycle safety databases, coding medical terminology, generating queries pertinent to the case, performing quality control, driving case closure, coordinating translations.
- Receive and document incoming telephone calls and emails from investigative sites or other sources reporting safety data.
- Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members.
- Provide regular feedback to operations team manager and Customer Delivery manager (CDM) on project metrics and challenges.
- Liaise with Project Manager by proactively identifying issues and proposing solutions, providing them with technical support, reports, metrics, identifying SOW changes and potential change orders, delegating client requests.
- Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.
Minimum Required Education and Experience
- Bachelor's Degree in a Life Science is required.
- Excellent written and verbal skills in English (min. C1) and native German language
- Experience in Lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc) is an asset.
- Excellent attention to detail and accuracy maintaining consistently high-quality standards.
- Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.
- Excellent organizational skills and time management skills
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at
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Milano, Lombardia, Italia IQVIA A tempo pienoIQVIA Safety Operations plays a vital role in designing, building, and executing end-to-end safety solutions for major pharmaceutical companies worldwide. Our international team, based across the globe, includes safety hubs in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India, and the USA. With a nurturing management team, collaborative colleagues,...
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