Customer Service Specialist for German-Speaking Markets

10 ore fa


Modena, Emilia-Romagna, Italia Champion Emea A tempo pieno

About Us
Champion Emea is a leading international company with a strong presence in the textile industry. We are committed to delivering exceptional customer service and driving business growth.

Job Description

We are seeking a highly skilled CUSTOMER SERVICE SPECIALIST FOR GERMAN-SPEAKING MARKETS to join our team in Carpi, Modena (Italy). This role will be responsible for managing customer service activities on a daily basis, ensuring efficiency and effectiveness in the process of order management.

The ideal candidate will have 3-4 years of work experience in a similar role in a multinational company, preferably in the textile industry. A degree in Economics or Languages is also required. Proficiency in German and English is essential, as well as advanced knowledge of SAP and other IT skills.

Key Responsibilities:

  • Manage customer service activities on a daily basis, following customers/agents from order placement until shipment of goods.
  • Work across the sales force and internal departments involved (purchasing, admin, logistics).
  • Place orders during the sales campaign period and refill/stock orders throughout the season.
  • Follow up on goods arrivals and assignment, and handle shipments.
  • Solve potential problems related to shipments (returns, missing items, delays etc.).
  • Daily communication with the sales force, agents, and customers of the DACH region.
  • Regular communication & work with the German team based in Germany.

Requirements:

  • 3-4 years of work experience in a similar role in a multinational company (preferably in a textile industry).
  • Bachelor's degree in Economics or Languages.
  • Proficient level in German and English.
  • Advanced knowledge of SAP and other IT skills (Excel, PowerPoint, etc.).
  • Strong collaboration spirit, multitasking approach, and teamwork attitude.
  • Eager to learn and being challenged every day.
  • Sense of urgency to provide solutions and address issues.
  • Comfortable working in a high-pressure environment.
  • Well-organized person.

Estimated Salary: €45,000 - €60,000 per year, depending on experience.



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