Customer Service Specialist for German-Speaking Markets
10 ore fa
About Us
Champion Emea is a leading international company with a strong presence in the textile industry. We are committed to delivering exceptional customer service and driving business growth.
Job Description
We are seeking a highly skilled CUSTOMER SERVICE SPECIALIST FOR GERMAN-SPEAKING MARKETS to join our team in Carpi, Modena (Italy). This role will be responsible for managing customer service activities on a daily basis, ensuring efficiency and effectiveness in the process of order management.
The ideal candidate will have 3-4 years of work experience in a similar role in a multinational company, preferably in the textile industry. A degree in Economics or Languages is also required. Proficiency in German and English is essential, as well as advanced knowledge of SAP and other IT skills.
Key Responsibilities:
- Manage customer service activities on a daily basis, following customers/agents from order placement until shipment of goods.
- Work across the sales force and internal departments involved (purchasing, admin, logistics).
- Place orders during the sales campaign period and refill/stock orders throughout the season.
- Follow up on goods arrivals and assignment, and handle shipments.
- Solve potential problems related to shipments (returns, missing items, delays etc.).
- Daily communication with the sales force, agents, and customers of the DACH region.
- Regular communication & work with the German team based in Germany.
Requirements:
- 3-4 years of work experience in a similar role in a multinational company (preferably in a textile industry).
- Bachelor's degree in Economics or Languages.
- Proficient level in German and English.
- Advanced knowledge of SAP and other IT skills (Excel, PowerPoint, etc.).
- Strong collaboration spirit, multitasking approach, and teamwork attitude.
- Eager to learn and being challenged every day.
- Sense of urgency to provide solutions and address issues.
- Comfortable working in a high-pressure environment.
- Well-organized person.
Estimated Salary: €45,000 - €60,000 per year, depending on experience.
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