Lavori attuali relativi a Senior Customer Experience Manager - Italia - Translated Srl
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Head of Customer Experience
6 giorni fa
Italia ParcelHero A tempo pienoParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career...
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Customer Experience Manager
7 giorni fa
Italia Amazon Italia Logistica S.R.L. A tempo pienoAbout Amazon Italia Logistica S.R.L.At Amazon, our goal is to provide an exceptional customer experience. We are looking for highly skilled and motivated professionals to join our team in Amazon Operations.Job DescriptionThe Pathways Leadership Internship is a 10-12 week full-time internship program designed for enrolled MBA or PhD candidates with 3 to 10...
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Customer Experience Representative
2 giorni fa
Italia Alpinestars S.p.A A tempo pienoJob Overview: Alpinestars S.p.A. is seeking a highly motivated and customer-focused individual to join our E-commerce team as a German-speaking Customer Care Specialist. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and the ability to provide seamless customer experiences through email and live chat...
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Customer Experience Strategist
1 giorno fa
Italia Parcelhero A tempo pienoAt ParcelHero, we're on a mission to revolutionise the customer experience. As a forward-thinking company, we're always looking for innovative ways to improve our services and exceed customer expectations. We believe in empowering our customers with seamless experiences from booking to post-delivery support. That's where you come in! As our Head of Customer...
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Customer Experience Coordinator
2 giorni fa
Italia Alpinestars S.p.A A tempo pienoRole SummaryWe are seeking an e-commerce customer service specialist to join our team. As a customer service specialist, you will play a vital role in ensuring that our customers receive exceptional support throughout their online shopping experience. The ideal candidate is a detail-oriented individual with excellent communication skills and a...
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Head of Customer Delight
2 giorni fa
Italia Parcelhero A tempo pienoWe're on a quest to deliver exceptional customer experiences at ParcelHero. As our Head of Customer Experience, you'll play a pivotal role in shaping our customer journey. With a keen eye for detail and a passion for driving results, you'll oversee the entire customer experience, ensuring a seamless and positive experience from booking to post-delivery...
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Customer Experience Ambassador
7 giorni fa
Italia Brown-Forman Australia Pty. Ltd. A tempo pienoRole OverviewWe believe great people build great brands. At Brown-Forman, you will have the opportunity to grow both personally and professionally. You will be encouraged to solve problems, seize opportunities, and generate bold ideas in a collaborative team environment.This role is responsible for providing exceptional customer care throughout the entire...
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Customer Experience Associate
2 giorni fa
Italia Manpower Group (USA) A tempo pienoJob OverviewManpower Group (USA) is seeking a highly skilled CUSTOMER EXPERIENCE ASSOCIATE to join our dynamic team. In this role, you will be responsible for delivering exceptional customer service in a fast-paced call center environment.You will be required to assist customers with scheduling, inquiries, and support using various software tools while...
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Strategic Customer Experience Leader
6 giorni fa
Italia Novartis A tempo pienoCompany OverviewNovartis is a leading global healthcare company dedicated to discovering new medicines that improve and extend people's lives. Our purpose is to reimagine medicine to achieve this goal.About the RoleWe are seeking a Strategic Customer Experience Leader to drive holistic customer experience (CX) strategy, develop CX thought leadership &...
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italia Trellix A tempo pienoSenior Manager, Customer Success Management About Trellix: Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive...
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Senior Business Development Manager
2 giorni fa
Italia TN Italy A tempo pienoKimberly-Clark Professional is seeking a highly skilled Senior Business Development Manager to join its team in Italy. As the Key Account Manager, you will play a pivotal role in driving business growth and expanding our portfolio of iconic brands.In this challenging and rewarding position, you will be responsible for managing and nurturing key customer...
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Operations Manager Trainee
7 giorni fa
Italia Amazon Italia Logistica S.R.L. A tempo pienoCompany OverviewAmazon, a customer-centric company, is seeking experienced leaders to join the Pathways Leadership Program in Amazon Operations. This 10-12 week internship is designed for MBA or PhD candidates with 3-10 years of experience in complex roles.Job DescriptionYou will be given a business-critical challenge to find a solution and gain practical...
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Experience Senior User Experience Designer
4 giorni fa
Italia DesignX Community A tempo pienoAt DesignX Community, we are seeking a seasoned Senior User Experience Designer to join our team. As a key member of our design community, you will play a crucial role in shaping the user experience of our medical devices.Job Description:We are looking for an experienced UX designer who can help us define and deliver exceptional user experiences for our...
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Customer Experience Expert
5 giorni fa
Italia Alpinestars S.p.A A tempo pieno**About Alpinestars S.p.A.**Alpinestars is a leading global performance motorsports apparel, protection, and footwear manufacturer with over 55 years of experience in providing high-tech products to the world's top athletes.The company is in a powerful growth phase, driven by its innovative products and a strong team. We are seeking an experienced Customer...
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Senior Business Development Manager
2 giorni fa
Italia CoachHub A tempo pienoAbout the Opportunity:">We are looking for a Senior Business Development Manager to join our Sales Team. As a key player in our growth strategy, you will be responsible for driving revenue growth, expanding our customer base, and building strong relationships with our clients.Key Responsibilities:Develop and execute a business development strategy to drive...
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Senior Space Business Manager
2 giorni fa
Italia ATG Europe A tempo pienoATG Europe is seeking a highly experienced Senior Satellite Project Manager to join our team in Rome or Milan, Italy.The role involves program management of space business projects, including interface with the customer, coordination of internal resources, and management of external suppliers.The successful candidate will have a bachelor's degree in...
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Leader di domani
15 ore fa
Italia IKEA A tempo pienoLeader di domani - area customer experienceSei pronto per diventare Leader di domani in IKEA? CHI SEI Credi anche tu nei valori IKEA e li applichi nella vita quotidiana. Vuoi fare di più! Hai l'ambizione di crescere e di ricoprire ruoli di responsabilità in futuro, guidando te stesso e le altre persone. Sei curioso e ti piace imparare sempre qualcosa...
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Customer Success
1 settimana fa
Italia SAP Fioneer A tempo pienoAbout Us SAP Fioneer builds software and platforms that enable banks, insurance companies and challengers to run, transform and grow - cost-efficiently and at scale and speed.Backed by global technology leader SAP and entrepreneurial investor Dediq, we combine the speed and agility of a start-up with the experience and capabilities of a best-in-class...
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Restaurant Director
2 giorni fa
Italia ADAMI & ASSOCIATI A tempo pienoJob Title:Restaurant Director - Luxury Dining Experience\Company Overview:Our esteemed client company boasts a chain of luxury restaurants, offering exceptional dining experiences to discerning clientele.\Key Responsibilities:Ensure the efficient management of assigned restaurant, driving business performance and profitability.Analyze and plan sales levels,...
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Senior Project Manager
2 giorni fa
Italia Exelab S.r.l A tempo pienoCompany Overview">Exelab S.r.l is a system integrator specialising in CRM solutions that enable companies to enhance performance through process automation.We go beyond execution, understanding the real needs of our customers and identifying solutions that deliver the greatest value.The people working at Exelab share this goal and work every day to achieve...
Senior Customer Experience Manager
2 settimane fa
**About Us**
Translated Srl is a leading company in AI-enabled translation services, dedicated to unlocking the power of language for everyone. Our mission is to empower individuals and businesses worldwide by providing innovative solutions that foster global understanding.
**Job Description**
We are seeking a dynamic Client Retention Expert with a proven track record in customer experience and lifecycle marketing. The ideal candidate will have expertise in increasing customer lifetime value and reactivating dormant clients. This role is critical in managing our global customer experience and retention programs to amplify net active users and enhance customer satisfaction.
**Key Responsibilities:**
- Conduct in-depth analysis of the entire customer journey for different segments.
- Identify key touchpoints and pain points to optimize interactions and improve satisfaction and retention.
- Craft and execute a user segmentation strategy to develop efficient CRM actions across multiple channels.
- Develop and implement creative approaches to convert and engage inactive users.
- Contact selected clients to monitor satisfaction and suggest additional services.
**Requirements:**
- Minimum 3 years of experience in customer success, retention, and/or lifecycle marketing, with a strong emphasis on churn management and reactivation campaigns.
- Fluent in English; proficiency in additional languages is a plus.
- Exceptional communication skills and the ability to work effectively across teams and projects.
- Deep understanding of retention and reactivation metrics (churn, reactivation, engagement).
**Benefits and Perks:
- Gym membership
- Swimming pool access
- Kickboxing classes
- Table tennis and football table
**Diversity Statement:**
We proudly celebrate each individual's unique qualities and welcome diverse perspectives to drive innovation and excellence. As an inclusive employer, we foster a culture where everyone feels valued and supported to achieve their full potential.