Customer Service Representative

1 mese fa


Nicosia, Sicilia, Italia GRS Recruitment A tempo pieno
Job Title: Customer Support Representative

GRS Recruitment is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Main Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Maintain a high level of customer satisfaction by resolving issues efficiently and effectively.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
  • Work on rotational shifts to ensure 24/7 coverage.
Requirements:
  • Fluent in English and German or Polish in writing and verbally.
  • Exceptional verbal and written communication skills, as well as problem-solving skills.
  • Computer literacy and ability to learn new software and systems quickly.
  • Previous experience in customer support or a similar role.
  • Pleasant personality and strong team player.
Benefits:
  • 13th salary.
  • Personal and professional growth opportunities.


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