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Mechanical Field Service Specialist
2 mesi fa
Field Service Engineer - Mechanical
Contract Type
Permanent
Country
ITALY
Location
Parma
Your Opportunity
Sidel is seeking a Field Service Engineer (FSE) with a specialization in Mechanical systems. The primary responsibilities include:
- Executing installation, commissioning, and testing of Sidel equipment at client locations;
- Providing technical support during and post-warranty periods, including training and after-sales services for Sidel's machinery;
- Developing a comprehensive understanding of customer requirements to deliver informed advice and ensure satisfaction.
Your Mission
- Assess and validate equipment performance at customer facilities, adhering to technical, contractual, and safety standards;
- Work on mechanical systems and HMI for routine operations and troubleshooting according to Standard Operating Procedures;
- Conduct basic electrical tasks such as cable wiring;
- Manage and document equipment non-conformities effectively;
- Create Job Progress Charts and technical reports related to completed tasks;
- Ensure maximum satisfaction for both internal and external customers;
- Carry out activities in accordance with Standard Operating Procedures (SOPs), Sidel coordination plans, and customer regulations;
- Identify and report after-sales opportunities observed on-site;
- Mentor junior colleagues on-site conduct, technical tasks, troubleshooting, and reporting;
- Provide updates to the ISM regarding team activities on-site.
Your Profile
Education Qualifications and Language Requirements:
- Technical professional qualification or Bachelor's degree in Engineering is advantageous;
- Fluency in English, both written and spoken;
- Proficiency in additional foreign languages relevant to the region is a plus.
Professional Qualifications and Experience:
- A minimum of 5 years of experience in field operations;
- Experience within the beverage sector;
- Strong technical foundation in Mechanical systems;
- Familiarity with Sidel's product portfolio is beneficial;
- Knowledge of aseptic processes is an advantage;
- Willingness to travel extensively (up to 90% within Italy and internationally, primarily in Europe).
Key Leadership Behaviors:
- Work management and measurement;
- Process optimization;
- Problem-solving skills;
- Action-oriented approach;
- Strong peer relationships.
