Service Coordination Specialist
2 settimane fa
About Accelleron
We're a leading expert in turbocharging, pushing the boundaries of innovation and sustainability. Our team is driven by a shared commitment to excellence, client satisfaction, and collaborative success.
Job Overview
In this role as Service Coordinator, you'll be responsible for supporting and coordinating service work on-site, ensuring it meets Accelleron's and customer standards, procedures, and policies. You'll be the primary point of contact for customers during service job execution.
Main Responsibilities
- BUILD AND MAINTAIN SUSTAINABLE RELATIONSHIPS WITH CUSTOMERS
- MANAGE CUSTOMER REQUIREMENTS AND ENQUIRIES EFFECTIVELY
- ENSURE CONTINUOUS COMMUNICATION WITH STAKEHOLDERS
- COORDINATE, PLAN, SCHEDULE, AND OVERSEE SERVICE JOBS WITH NECESSARY RESOURCES, SPARE PARTS, AND LOGISTICS TASKS
- SUPPORT CUSTOMER SATISFACTION MANAGEMENT BY ENSURING ACCELLERON FULFILS CONTRACTUAL OBLIGATIONS AND BUSINESS REQUIREMENTS
- ENSURE REQUIRED QUALITY IS DELIVERED AND HEALTH, SAFETY, AND ENVIRONMENTAL ISSUES ARE COMPETENTLY MANAGED
Required Skills and Qualifications
To excel in this role, you'll need:
- an educational background in Mechanical/Marine/Management Engineering
- some experience in service coordination or a related field
- very good knowledge of the English language and MS Office
- a continuous improvement mindset, problem-solving, and strategic thinking skills
- excellent teamwork abilities and willingness to travel
Additional Requirements
You should have a minimum of 2 years of experience in the marine or power generation sector, specifically in a service coordination role.
Location and Employment Details
This role is based in Genova, Italy, and offers a regular/permanent full-time employment contract with competitive remuneration and benefits.
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