Senior Operations Manager

3 settimane fa

Colognola ai Colli, Veneto, Italia VELUX Group A tempo pieno
{"Your Challenges">

As a key member of the VELUX Group, you will be responsible for leading the Operations Italy team, driving strategic development, and ensuring exceptional customer service delivery. This role will have a direct impact on the organisation's operational excellence and customer satisfaction.

  1. Manage and develop Customer Service, Operations Support, and After Sales Service to optimize customer-centricity and service, in balance with Italian market needs and regional guidelines.
  2. Promote your activity performance internally and externally.
  3. Lead department heads, ensuring efficient operations and high-performance teams.
  4. Monitor and secure KPIs for the departments.
  5. Budget estimation and follow-up.
  6. Optimize processes using best practices and drive customer-centricity.
  7. Develop annual plans and goal-oriented reporting for the entire Operations area.
  8. Stay updated on market trends to adjust service offerings accordingly.
  9. Expand professional network and contribute to international projects within the VELUX Group.
Your Qualifications

Most importantly, you have experience leading highly skilled teams and know how to delegate, develop, and build trust and competencies. You have great empathy and integrity, and are able to balance this with a deep business understanding. In addition, you have a strong drive and a proven track record of building valuable relationships across an international organisation.

  • Experience within Operations Support/Customer Support and After Sales Service.
  • Proven experience with leading, managing, and developing teams (+5 years).
  • Demonstrated experience in coaching and training others.
  • Experience within change management and process management.
  • Experience in standard IT solutions (ERP, CRM, analytic tools).
  • A genuine commercial understanding.
  • Excellent communication skills.
  • International project experience and a global mindset is preferred.
Your Opportunities

This is a fantastic opportunity for a highly motivated and focused professional to join a position where you will work alongside experienced and passionate colleagues – in a setting where knowledge is shared, and responsibility is given to those who can and will. Our teams are characterised by an informal tone, strong feedback culture, social events, and respect for each other both as team players and as individuals.

We are a strong value-based company where commitment, thoroughness, and mutual respect are among the core values and teamwork and professionalism is essential to the way we work.

We will provide you with the opportunities, inspiration, and state-of-the-art tools to create a brighter, common future.

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