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Technical Support Specialist for Amazon Operations
1 mese fa
As a Technical Support Specialist for Amazon Operations, you will be part of a team that keeps Amazon's operations running smoothly by resolving complex hardware, software, server, and infrastructure issues. You will work alongside industry-leading engineers to solve technical challenges and contribute to the evolution of Amazon technology.
Key Responsibilities- Deliver High-Quality IT Support: Provide consistently high levels of IT support to our customers, ensuring their needs are met and expectations exceeded.
- Deploy and Manage IT Devices: Effectively manage and deploy a diverse array of IT devices and technologies across various site types, ensuring seamless integration and optimal performance.
- Troubleshoot Complex Issues: Dive deeply into technical details, diagnose, and reproduce straightforward issues with Amazon technology products, such as services, tools, and data solutions.
- Collaborate with Cross-Functional Teams: Regularly interact with Amazon Operations teams, identifying process improvement or standardization opportunities for the European network.
- Bachelor's Degree in IT, Computer Science, Engineering, or related field: Currently pursuing or recently completed a degree in a relevant field, with strong academic credentials.
- Strong Technical Skills: Proficient in systems, networks, or operating systems, including concepts like deployment, troubleshooting, and system upgrades on client devices and/or IT infrastructure.
- Excellent Communication and Teamwork Skills: Demonstrated ability to collaborate effectively with others, communicate complex technical information clearly, and work collaboratively as part of a cross-functional team.
- Fluency in English: Highly proficient in spoken and written English, with excellent communication skills.
- Competitive Salary: A competitive salary package, reflecting your skills, experience, and qualifications.
- Relocation Support: Eligible for relocation assistance to ensure a smooth transition to your new role.
- Professional Development Opportunities: Access to exclusive learning sessions, training programs, and mentorship opportunities to enhance your skills and career prospects.
Amazon is an equal opportunities employer, committed to diversity and inclusion. We believe that employing a diverse workforce is essential to our success. Our mission is to innovate every day on behalf of our customers, delivering exceptional experiences through cutting-edge technology and innovative solutions.
