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Florence, Toscana, Italia Belmond A tempo pieno

The ideal candidate possesses a deep enthusiasm for the hospitality industry. They are service-oriented, eager to develop professionally, and present themselves with a high level of professionalism while enjoying interaction with our guests.

Key Responsibilities:

  • Manage all Front Office functions (check-in, check-out, escorting, cashier duties) in accordance with company policies and our code of conduct;
  • Provide information and make reservations for activities and services;
  • Coordinate the efforts of Porters, Drivers, and Security Staff based on guest requirements and company protocols;
  • Oversee the daily closing and reopening procedures of the hotel, ensuring all outlets (restaurants, bars, spa, boutiques, etc.) are properly managed;
  • Prepare daily reports for administration and other key departments within the hotel;
  • Assist guests with room service requests in collaboration with bar and restaurant staff, as well as porters and security personnel when available;
  • Respond to emergencies following established procedures.

Reports directly to the Front Office Manager.

Required Competencies:

  • Effective Communication: Clearly conveys information in a manner that positively impacts their role and the business. Interprets non-verbal cues to enhance understanding.
  • Emotional Intelligence: Demonstrates awareness and control of personal emotions while managing interpersonal relationships. Adjusts communication style to meet the needs of the audience.
  • Collaboration: Successfully works within a team, showing respect and a willingness to share knowledge and skills. Committed to personal development.
  • Results Orientation: Takes pride in delivering exceptional service to both internal and external customers, anticipating and exceeding their expectations.
  • Adaptability: Embraces change and participates in new initiatives. Willing to learn new skills and stay updated with departmental developments.
  • Global Perspective: Shows curiosity and respect for diverse cultures, treating all individuals with respect and inclusiveness.

Qualifications:

We seek candidates who possess:

  • Prior experience in a similar role;
  • Fluency in English and Italian; proficiency in a third language is advantageous;
  • Strong interpersonal and communication abilities;
  • Good knowledge of the local area and its offerings;
  • Familiarity with hotel management software such as Scrigno or similar, as well as Microsoft Office applications;
  • References.

Benefits:

We provide:

  • Seasonal employment contract in accordance with C.C.N.L. Settore Turismo;
  • Accommodation for non-residents;
  • Opportunities for learning and professional development;
  • Career advancement prospects within our hotel cluster.