Hospitality Ambassador

Company Overview

Masseria Torre Maizza, a luxurious hotel and restaurant in Puglia, Italy, is seeking an experienced Hostess to join its team. Our establishment prides itself on providing exceptional service and creating unforgettable culinary experiences for our guests.

Job Description

We are looking for a skilled and charismatic individual to greet our guests upon arrival, welcome them with a warm smile, and ensure they feel at ease throughout their stay. As a Hostess, you will be responsible for:

• Greeting and seating guests at the restaurant, offering personalized attention and creating a memorable experience.

• Answering phone calls and managing reservation bookings, showcasing exceptional communication skills.

• Supporting the Maitre in assisting guests, ensuring seamless service and high levels of satisfaction.

• Carrying out final bill operations and cash management, demonstrating accuracy and attention to detail.

Required Skills and Qualifications

To excel in this role, you should possess:

• Excellent communication and interpersonal skills, with the ability to work effectively as part of a team.

• A strong passion for delivering exceptional customer service, with a focus on creating memorable experiences.

• Proficiency in English, with intermediate level or above required.

• Valid HACCP certification, demonstrating your commitment to food safety and hygiene.

• Familiarity with F&B management software, such as Quadranet, to efficiently manage reservations and billing.

• Flexibility and adaptability, with the ability to work in a fast-paced environment.

• Attention to detail, ensuring accurate billing and excellent customer satisfaction.

Benefits

We offer a range of benefits to support your career growth and well-being:

• Seasonal contract according to C.C.N.L. Settore Turismo, providing stability and security.

• Opportunities for learning and development, including training programs and workshops.

• Access to exclusive employee discounts, including 50% off at bars and restaurants and 20% off wellness treatments.

• A supportive and dynamic work environment, with regular staff celebrations and social events.

Salary: €25,000 - €35,000 per annum

This salary range is based on industry standards and takes into account the location and requirements of the role. We offer a competitive package to attract top talent and reward exceptional performance.