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Gucci Team Lead

1 mese fa

Reggello, Toscana, Italia Luxury Goods Outlet S.r.l A tempo pieno

Job Overview

The Team Manager is a dynamic and inspiring leader who has a strong retail background and relationship building skills both with the team and the clients. The role is responsible for maximizing store performance in order to overachieve targets and goals with a strong focus on team management and development.

Key Responsibilities

  • Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
  • Working on the shop floor, the Team Manager will be in constant contact with the team and what is happening on a daily basis.
  • Provide support and ongoing feedback to client advisors to ensure their development, motivation and sense of belonging.
  • Conduct regular performance conversations to discuss results and develop action plans.
  • Conduct on spot coaching to ensure consistent client experience.
  • Participate in attracting, recruiting and onboarding a high performing team.
  • Partner with Store Manager and Human Resources for all employee relations issues to ensure effective resolution.
  • Make sure that all the company policies and procedures are followed by all the team members.

Client Focus

  • Lead and inspire the team on executing superior client experience, ensuring the hospitality mindset within the team.
  • Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
  • Lead the execution of clientelling activities with the store team, developing actions to reach the goals and KPIs.
  • Demonstrate leadership by playing an active role on the sales floor.

Product Knowledge

  • Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
  • Partner with Merchandising team providing effective feedback on products, stock situation and specific requests for the store in order to grow the business.
  • Collaborate with VM team in order to maximize the category potential while guaranteeing that the image of the store is maintained according to guidelines.
  • Ensure the team develops a full product knowledge through specific training, while making sure they are aware of market trends and competitors.