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Service Delivery Manager Junior
2 settimane fa
Service Delivery Manager Junior
We are looking for a talented and motivated individual to join our Service Management team. As a Service Delivery Manager Junior, you will be responsible for providing exceptional service to our customers, ensuring that their needs are met in a timely and efficient manner.
Key Responsibilities:
- Provide information to customers regarding company services, availability, and service level agreements
- Establish and maintain high standards and procedures for premium service delivery, ensuring consistent and efficient service delivery
- Monitor and evaluate the performance of the service team, offering regular feedback, coaching, and recognition to promote individual and team excellence
- Ensure timely and accurate completion of service requests, work orders, and documentation, with attention to detail and quality
- Analyze service metrics, including response times, resolution rates, and customer satisfaction, and implement proactive measures to promote continuous improvement
- Collaborate with other departments to develop and implement strategies that improve customer satisfaction, service efficiency, and business objectives
- Prepare and present regular performance reports to management, highlighting key metrics and improvement initiatives
Requirements:
- Master's degree in Administration, Management, or related field (preferably)
- Passion for innovation and financial services, with knowledge of service principles and processes
- Excellent interpersonal skills and proficiency in Italian and English languages
- Good communication and negotiation skills, teamwork attitude, and strong customer focus
Benefits:
Time-limited contract with the aim of stabilization - CCNL Telecomunicazioni 4th Level, Competitive RAL + meal vouchers
Other Information:
Office location: Assago
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