Trainer - Center/South Italy
5 giorni fa
We are seeking a highly skilled and experienced Trainer to join our team in Rome, covering the Centre South Italy region. As a Trainer, you will play a crucial role in delivering high-quality training programs to our frontline teams, focusing on product knowledge, sales, and management skills.
Key Responsibilities- Implement and develop local and global training strategies and programs to drive employee engagement, customer experience, and sales.
- Upskill our store teams to deliver exceptional customer experiences through in-store training, group sessions, and training-on-the-job on the shop floor.
- Partner with Retail to cascade the Commercial Cycle to shop floor and coach teams on it.
- Identify training needs and optimisations by working with retail and office teams, using mystery shopping results and other KPIs, and translate these findings into existing and new trainings to optimise shop performance.
- Build and maintain positive relationships at all levels.
We are looking for an authentic personality with professional experience in retail and sales, preferably in a branded retail environment. You should have at least 5 years of relevant experience, a Bachelor's degree in a relevant field, and a passion for cosmetics and our Rituals brand.
You should be able to travel 60-80% of your working time, have perfect communication and presentation skills in Italian and English, and be a results-oriented, pragmatic, and structured team player who enjoys making things better every day.
We value diversity and offer a safe culture of mutual respect and a fun environment where everyone feels engaged, valued, and appreciated.
About RitualsWe are a global luxury brand established in Amsterdam in 2000, with over 800 stores across 29 countries. Our ambition is to grow sustainably and become the number one global luxury brand in cosmetics.
We care about the well-being of our staff and the planet, and we believe in creating a positive impact on our daily business.
Join us and become part of the Rituals family, where you will have a strong sense of purpose and create a positive impact on our daily business.
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