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Sesto Fiorentino, Toscana, Italia Jobbit A tempo pienoADDETTO/A AL CUSTOMER SERVICE CAT. PROTETTA EX ART. 1 L. 68/99Join to apply for the ADDETTO/A AL CUSTOMER SERVICE CAT. PROTETTA EX ART. 1 L. 68/99 role at Jobbit.Job DetailsPosition: ADDETTO/A AL CUSTOMER SERVICE CAT. PROTETTA EX ART. 1 L. 68/99Location: Sesto Fiorentino, ItalyType: Full-time, Temporary with potential for permanent employmentSector:...
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Sesto Fiorentino, Toscana, Italia Jobbit A tempo pienoADDETTO/A AL CUSTOMER SERVICE CAT. PROTETTA EX ART. 1 L. 68/99 Join to apply for the ADDETTO/A AL CUSTOMER SERVICE CAT. PROTETTA EX ART. 1 L. 68/99 role at Jobbit . Job Details Position: ADDETTO/A AL CUSTOMER SERVICE CAT. PROTETTA EX ART. 1 L. 68/99 Location: Sesto Fiorentino, Italy Type: Full-time, Temporary with potential for permanent employment...
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Director of Customer Service
3 settimane fa
About the Role
">This is a dynamic and strategic position that demands excellent multitasking and prioritization skills, strong written and verbal communication, decision-making ability, and interpersonal skills. You should also be able to anticipate potential issues and develop and implement effective solutions.
">Responsibilities
">- Serve as the primary liaison between the Global Launch Leader and Manufacturing Site.
- Lead and manage the Customer Service Team, ensuring service delivery and process optimization excellence.
- Oversee, coordinate, and develop the Master Data Team, ensuring alignment with health, safety, quality, and performance guidelines.
- Monitor operational standards to comply with AEO and Know Consignee certification requirements.
- Oversee demand monitoring processes and all shipping preparation activities to meet customer needs.
- Support customer service metrics and performance indicators to maintain high service levels.
- Collaborate with the Production Planner and parenteral network to implement sourcing strategies and global processes according to Affiliate requirements.
- Ensure compliance with all SOPs and company regulations.
- Act as the single point of contact between the Global Launch Team and Local Operational Teams, ensuring alignment with launch timelines.
- Liaise with forwarders to resolve issues related to cost efficiency, SLA, and QA requirements.
- Escalate issues appropriately to customers and internal resources as needed.
Requirements
">- Master's degree in Engineering or Scientific fields.
- Fluent in English.
- Familiarity with processes, systems, and products, including SAP, Parenteral Business, and essential Finance.
- Project management skills or certification is an advantage.
- Strong interpersonal skills with the ability to work independently and maintain a positive, calm attitude.
- Proven success in leadership and talent development.
- Strong organizational skills, preferably with project management experience.
- Demonstrated effective communication skills across multiple organizational levels.
Benefits
">- Competitive Salary: A competitive base salary supplemented by an annual variable component based on achieving objectives.
- Relocation Package: Eligibility for a relocation package based on location.
- Comprehensive Benefits: A well-rounded welfare package, including an extensive insurance plan.
- Annual Salary Review: Recognition and reward for continued effort with an annual salary review, providing opportunities for advancement based on performance.
