Client Delivery Manager

1 giorno fa

Roma, Lazio, Italia SAP A tempo pieno
Job Description

We are seeking a highly skilled Client Delivery Manager to join our SAP Enterprise Cloud Services team. As a Client Delivery Manager, you will be responsible for ensuring the successful delivery of cloud services to our customers, driving customer satisfaction, and growing the client engagement.

Key Responsibilities:
  • Own and grow the client engagement for SAP Enterprise Cloud Services, acting as the voice of the client within SAP.
  • Accountable for entire SAP ECS engagement, leading the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
  • Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
  • Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
  • Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
  • Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
  • Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
  • Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales teams.
  • Manage medium/large & complex accounts.
Requirements:
  • Fluency in Italian and English is mandatory. Fluency in Spanish, German, Portuguese or Turkish language is an advantage.
  • Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
  • Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
  • Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.
  • Good understanding of technical infrastructure and virtualized system landscapes.
  • Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio.
  • Ability to work effectively as a virtual member of a dynamic and dispersed team (remote).
  • SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.
  • 5-10 years experience in similar role.
About SAP

SAP is a global company that helps organizations run better by providing innovative solutions for business operations, customer engagement, and analytics. We are committed to creating a workplace that values diversity, inclusion, and collaboration. Our employees are passionate about making a difference and driving innovation.

We are an equal opportunity employer and welcome applications from qualified candidates from diverse backgrounds. If you are interested in joining our team, please submit your application in English language only.

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