Regulatory CRM Expert

4 settimane fa


Milano, Lombardia, Italia Eni A tempo pieno
Job Description:

We are looking for a talented CRM and Data Analyst to join our Plenitude team at Eni. As an Expert Regia CRM, you will be responsible for analyzing and monitoring key customer relationship management data, collaborating with colleagues and partners to optimize team activities.


Key Responsibilities:
  • Analyze and monitor qualitative and quantitative KPIs through dedicated analytical dashboards
  • Prepare predictive analyses to anticipate customer requests and minimize contact flow risks
  • Collaborate with team members and external partners to manage daily front and back office activities
  • Develop and optimize project reporting and budgeting for CRM costs

Requirements:
  • Master's degree in Economics or STEM disciplines
  • At least 3 years of experience in the field
  • Good knowledge of Microsoft Azure data analytics environments, Power BI, and programming languages SQL and Python
  • Knowledge of customer care processes in the utilities sector
  • Excellent English language skills

We believe in entrepreneurial people who can make a difference and contribute to the energy transition. If you are a skilled CRM and data analyst looking for a new challenge, please apply to this opportunity.


At Eni, we value diversity, inclusion, and continuous training. We promote flexible work arrangements to ensure a healthy work-life balance.



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