Executive Account Management Internship Opportunity in Euronext Securities

5 giorni fa


Milano, Lombardia, Italia Euronext A tempo pieno

Job Summary

Euronext Securities is seeking an ambitious and detail-oriented Executive Account Management Intern to join our team in Milan. As an Executive Account Management Intern, you will be responsible for providing exceptional customer service to our clients, managing queries related to settlement, custody, and fiscal topics, and analyzing data to identify trends and areas for improvement.

Key Responsibilities

  1. Support Executive Account Managers in acting as a single point of contact for clients (Tier 1 & 2 Custodian Banks)
  2. Manage client queries related to Settlement, Custody, and Fiscal topics efficiently and within agreed deadlines
  3. Address queries not covered by the team by escalating to the right internal departments and ensuring timely responses to clients
  4. Track client queries and answers provided through our ticketing tool
  5. Analyze weekly/monthly statistics on client queries to identify trends and optimize client relationships
  6. Prepare documentation to support Relationship Managers in Service Reviews
  7. Bring new ideas and implement improvements to innovate current procedures and facilitate day-to-day operations

Candidate Requirements

  • Master Degree in Economics/Finance
  • Excellent analytical and quantitative skills
  • Team working attitude
  • Precision
  • Proactivity

We are proud to be an equal opportunity employer, committed to providing an environment of mutual respect. This job description only outlines the main activities within this role and is not exhaustive.



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