Network Managed Service Engineer

4 settimane fa

Segrate, Lombardia, Italia NTT A tempo pieno
Network Managed Service Engineer

At NTT DATA, we are seeking a skilled Network Managed Service Engineer to join our team. As a Network Managed Service Engineer, you will be responsible for collaborating with our customer's Network Operations team and Network Projects team to ensure seamless network services to their entire IT network environment.

Main Responsibilities:
  • Pick the issue/tickets assigned by customer L1 Network Operations team;
  • Perform operational tasks to resolve assigned incidents/request in a timely manner;
  • Capture all required and relevant information for immediate resolution;
  • Escalate all tickets to seek the right focus and resolution;
  • Communicate with other teams for extending support;
  • Update tickets with resolution tasks performed;
  • Execute changes with clear identification of risks and mitigations;
  • Execute approved maintenance activities;
  • Monitoring client infrastructure;
  • Analyze incidents and requests for quality and recommend improvements;
  • Produce trend analysis tickets reports.

Requirements:
  • IT educational background;
  • At least 3 years of experience in Network Operations environment with a medium complex infrastructure;
  • Cisco Certification (CCNA). It is a plus to have other certifications from main vendors (Check Point/Palo Alto, Fortinet, F5, Vmware);
  • Ability to communicate and work across different cultures and social groups;
  • Able to maintain a positive outlook at work;
  • Ability to adapt to changing circumstances;
  • Able to work in a virtual and hybrid team;
  • Good problem solving approach and analytical thinking;
  • Customer oriented;
  • Good knowledge of Italian and English (French is a plus);
  • Available to travel aboard when required by customer;
  • Available to be part of on-duty scheduling plan.

We Offer:
  • A people centric culture;
  • A collaborative work environment;
  • Career and training pathways;
  • Multinational environment with a local nuances;
  • A safe and trust space where share your ideas with your manager and colleagues;
  • Respect and inclusion for any kind of diversity;
  • Technical expertise and support within NTT services departments;
  • Modern and technological work environment;
  • Hybrid working approach.

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