Automation Support Specialist Europe

5 giorni fa


Casalnuovo di Napoli, Campania, Italia Danaher A tempo pieno

At Danaher, we're committed to advancing and optimizing the laboratory to move science and healthcare forward. As a key member of our team, you'll be responsible for providing expert-level technical support for diagnostic hardware systems, including instruments, devices, and related peripherals.

About the Role

We're seeking a dedicated and knowledgeable Hardware Automation System Technical Support Specialist to join our team in Europe. The ideal candidate will have extensive experience with hardware systems, particularly within the Medical Device industry. This role is crucial in ensuring our customers receive timely and effective technical support for our diagnostic hardware products.

The successful candidate will handle troubleshooting, maintenance, and repair inquiries, ensuring high levels of customer satisfaction and product performance. They'll be responsible for pro-active actions to ensure the best efficiency in Service organization across Europe.

Key Responsibilities:

  • Provide expert-level technical support for diagnostic hardware systems, including instruments, devices, and related peripherals.
  • Support local engineers in diagnosing and resolving hardware issues through various support channels (phone, email, chat, remote access, and customer visits).
  • Guide local engineers through troubleshooting steps, ensuring clear and effective communication.

About You

  • You'll have an associate or bachelor's degree in biomedical engineering, electronics, information technology, or a related field.
  • You'll have minimum 3 years of experience in technical support, specifically with hardware systems in the diagnostics or medical device industry.
  • You'll have strong understanding of diagnostic hardware systems, including installation, maintenance, troubleshooting, and repair.
  • You'll have excellent problem-solving skills with the ability to diagnose and resolve complex hardware issues.


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