Customer Service Associate

3 settimane fa


Milano, Lombardia, Italia TE Connectivity A tempo pieno

Job Overview

An exciting opportunity has arisen for a Customer Service Associate within the AD&M team based in Italy. The purpose of this role is to interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.

Responsibilities:

  • Be the primary interface on a day-to-day basis with direct account responsibility for accounts in Italy
  • Carry out contract review on orders/schedules and process in SAP system
  • Direct collaboration on specific customer portals
  • Progress / expedite orders as requested
  • Process customer returns
  • Investigate credit and debit requests and queries to issue credit/debit as necessary
  • Have regular reviews with your account base to discuss OTD, backlog, general support issues
  • Review, action and issue all relevant order related reports
  • Answer technical queries from customer as required using intranet technical reference and be able to offer alternatives using the available resources
  • Use Excel extensively to create and update pricing spreadsheets
  • Proactively Perform Quote follow up

Requirements:

  • 2-3 years of Experience in a comparable industrial Customer Service environment (B2B)
  • Bachelor in Business Administration or similar education
  • Excellent Italian and English Language Skills
  • Excellent interpersonal skills
  • Experience on SAP, E-commerce
  • An excellent telephone manner
  • The ability to communicate with customers and people at all levels of the organization
  • Have an organized / methodical way of working, accurate with an eye for detail
  • The ability to work under pressure to tight deadlines
  • Excellent Excel and Word skills
  • Ideally have a sound product knowledge of harness components

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

WHAT TE CONNECTIVITY OFFERS:

We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.



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