IT Systems Manager
1 mese fa
IT Supervisor Job Summary
Hyatt Regency Rome Termini is seeking a skilled IT Supervisor to join our pre-opening team. The hotel is a newly renovated contemporary 5-star hotel offering premium business services and one of Italy's most dazzling leisure rooftop experiences. The hotel features a SPA, 5 food & beverages outlets, and more than 1000 sqm events venues.
Main Responsibilities
As the IT Supervisor, you will play a crucial role in ensuring the smooth operation of all IT systems within the hotel, supporting both the staff and guests in a fast-paced, exclusive environment. Your key responsibilities will include:
Overseeing and managing the hotel's IT systems, including servers, networks, telecommunications, and security systems.
Providing technical support and troubleshooting for hardware and software issues across all departments.
Ensuring the integrity and security of the hotel's IT infrastructure, including data backups and network security measures.
Collaborating with other departments to implement technology solutions that enhance guest services and operational efficiency.
Maintaining and updating IT documentation, procedures, and policies.
Supervising IT vendors, ensuring quality service and timely delivery of IT-related services.
Managing IT inventory, including hardware, software licenses, and other technology assets.
Delivering support for events, assisting with technical issues and ensuring all IT requirements are met.
Leading and training hotel staff on the usage of IT systems.
Monitoring system performance, ensuring minimal downtime and quick resolution of issues.
Requirements
To be successful in this role, you will need:
A Bachelor's degree in information technology, Computer Science, or a related field.
Proven experience in IT roles, preferably in the hospitality industry.
Strong knowledge of hotel management systems (PMS, POS), networking, and telecommunication systems.
Experience with security protocols, firewalls, and data protection measures.
Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
Strong leadership and team management skills.
Proficiency in both hardware and software troubleshooting.
Fluency in English; knowledge of other languages is a plus.
What We Offer
As a member of our pre-opening team, you will have the opportunity to work in a stimulating and collaborative environment, with a competitive salary package and room discounts available worldwide within the Hyatt portfolio.
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