Customer Service Representative
3 settimane fa
As a Customer Support Specialist at Fedrigoni Spa, you will be part of our Italian Customer Care team based in Italy. Your primary responsibility will be to provide an excellent level of customer service to our current clients, ensuring a high-level customer experience and understanding customer needs and requirements.
Main Responsibilities:
- Perform sales orders in our ERP system (SAP), from entry to dispatch.
- Enter requests for offers for special customized products in our ERP.
- Manage sample requests in our ERP.
- Organize shipments to customers, track orders to delivery, address post-sale shipping issues, and strive for continuous improvement of OTD (On Time Delivery) metric.
- Be the assigned point of reference for your group of Agents, supporting them in managing customer requests.
- Perform reactive cross-selling activity to the client when the requested product is not available.
- Follow up with clients with missed payments while processing orders.
- Be in charge of updating client-specific price lists.
Requirements:
- Bachelor/Master Degree in Economics or related fields.
- Previous experience in Customer Service or Commercial Back Office roles.
- Good knowledge of SAP.
- Resilient and goal-oriented, with strong analytical and problem-solving skills.
- Reliable, flexible, and great with people.
- Strong customer orientation.
- Curious and eager to learn, with a hands-on approach.
- Good knowledge of Excel.
- Fluent in Italian.
Selection Process:
- Interviews with the HRBP Sales & Marketing and with the Head of Customer Care.
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