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Sales Support Associate

2 mesi fa

Nicosia, Sicilia, Italia GRS Recruitment A tempo pieno
Main Responsibilities

The successful candidate will be responsible for providing support and consultation to the company's sales resources related to customer setup, purchasing programs, pricing and quotation, licensing, and sales exceptions. They will also assist with sales tools and escalate complex requests to the appropriate departments.

Key Duties and Responsibilities
  • Assist sales team with deal preparation, including pricing, customer contract detail, quoting, and account profiling.
  • Support new business initiatives for the sales team, including partner and client calls.
  • Assist with the sales exception process.
  • Support customers with company license agreements and work with the contract team to ensure they are set up correctly in the company's system.
  • Manage existing end-user accounts, including license transfers, conversion requests, trade-up reports, merge records, customer requests, and issues.
  • Utilize Salesforce to assist sales with all opportunities, track sales stages, and update customer information.
  • Resolve or coordinate responses to customers and the company's teams independently and escalate to other teams for complex issues.
  • Consult sales on tracking sales stages and updating customer information on Salesforce.
  • Manage order issues and work with customers, sales, and channel partners to ensure orders are booked and assets delivered.
  • Deliver ad-hoc trainings on systems and tools.
  • Assist customers with queries regarding the license portal system.
  • Support increased pipeline and revenue generation by maximizing sales representative's customer-facing time on key value sales activities.
  • Support customer satisfaction and revenue generation by providing focus and efficient/prompt resolution of simple/routine sales administrative issues.
  • Support internal tracking and metrics by providing consultation on standardizing account maintenance and opportunity information in CRM and other systems.
Candidate Profile

We are seeking a candidate with a minimum of 2 years of experience in sales support or indirect sales. Previous experience in a high-tech environment is required. Fluency in English is essential, and fluency in German is considered an advantage. The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to multi-task.

They should also have knowledge of COMPANY products and services, as well as proficiency in Microsoft Outlook, Word, and Excel, and Salesforce. Due to the high volume of applications, only shortlisted candidates will be contacted.