Customer Success Manager
1 mese fa
MPS Account Manager Job Summary
This role is focused on delivering exceptional customer experiences by managing the delivery of contracted Managed Services and Solutions. As a key member of the Customer Focus Team, you will work closely with clients to define proposed services requirements, create Statements of Work, and implement services that meet their needs.
Main Responsibilities
- Manage and execute Managed Services Statements of Work for multiple accounts, ensuring seamless delivery and high client satisfaction.
- Oversee day-to-day operations, including install base accuracy, hardware orders, device change management, issue resolution, client training needs, and consumables forecasts.
- Drive post-sales relationships with assigned accounts, fostering strong partnerships and ensuring client retention.
- Partner with the project management team to drive success through initial deployment and contract set up, as well as steady-state customer account management.
Requirements
- Bachelor's degree or equivalent.
- 8-10 years of experience in account leadership roles, including operational management, sales, or business management.
- Experience working in a matrixed environment and strong customer-centric communication skills.
- Significant experience interacting and presenting to clients, including executive level.
- Experience with Managed Print Services projects and hardware deployments.
How to Succeed
To be successful in this role, you will need to possess strong task management, problem-solving, and process management skills. You should be able to direct work through non-dedicated resources and have a proven track record of driving revenue growth and high client satisfaction.
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