Operational Excellence Manager
5 giorni fa
Role Purpose
Vodafone Business Technology Solutions is seeking a highly skilled and experienced professional to join our team as an Operational Excellence Manager. In this role, you will play a key part in driving business growth and improvement by leveraging data-driven insights and process automation.
Key Accountabilities and Decision Ownership
As an Operational Excellence Manager, you will be responsible for:
- Designing and developing data-based approaches to ensure key assurance indicators are always under control
- Coordinating proactive analysis and anomaly detection to drive business improvement
- Defining process automation requirements for assurance workflows
- Overseeing Health and Safety processes and partnering with auditors to ensure compliance
- Analyzing products for Cyber Security compliance using ISO standard-based frameworks
- Defining Big Deal service models and driving demand, cost control, and savings through optimization
Core Competencies, Knowledge, and Experience
To succeed in this role, you will need:
- Proven skills and experience (at least 5 years) in automation processes
- Experience in data analysis and a data-driven mindset
- Understanding of basic programming and experience with Machine Learning algorithms (VIPATH, BLUEPRISM)
- Experience with Business Intelligence software (Power BI, Tableau, QLIK, CELONIS) and budget management
Key Performance Indicators
Your success in this role will be measured by:
- Sharing main team KPIs regarding service assurance
- Reducing incoming issues and driving cost savings through automation and new software development
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