Operational Excellence Manager

5 giorni fa


Milano, Lombardia, Italia Vodafone A tempo pieno

Role Purpose

Vodafone Business Technology Solutions is seeking a highly skilled and experienced professional to join our team as an Operational Excellence Manager. In this role, you will play a key part in driving business growth and improvement by leveraging data-driven insights and process automation.

Key Accountabilities and Decision Ownership

As an Operational Excellence Manager, you will be responsible for:

  • Designing and developing data-based approaches to ensure key assurance indicators are always under control
  • Coordinating proactive analysis and anomaly detection to drive business improvement
  • Defining process automation requirements for assurance workflows
  • Overseeing Health and Safety processes and partnering with auditors to ensure compliance
  • Analyzing products for Cyber Security compliance using ISO standard-based frameworks
  • Defining Big Deal service models and driving demand, cost control, and savings through optimization

Core Competencies, Knowledge, and Experience

To succeed in this role, you will need:

  • Proven skills and experience (at least 5 years) in automation processes
  • Experience in data analysis and a data-driven mindset
  • Understanding of basic programming and experience with Machine Learning algorithms (VIPATH, BLUEPRISM)
  • Experience with Business Intelligence software (Power BI, Tableau, QLIK, CELONIS) and budget management

Key Performance Indicators

Your success in this role will be measured by:

  • Sharing main team KPIs regarding service assurance
  • Reducing incoming issues and driving cost savings through automation and new software development


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