Head Of Customer Service

4 settimane fa


Milano, Lombardia, Italia Auto1 Group Gmbh A tempo pieno
Descrizione del ruolo

Noicompriamoauto.it è uno specialista per la valutazione e l'acquisto di auto usate. L'azienda offre un servizio unico per la vendita rapida e conveniente di auto usate. Il responsabile dei servizi al cliente sarà a capo del dipartimento dedicato alla gestione del post-vendita di Autohero. Dovrà garantire obiettivi di massima soddisfazione e puntualità verso i clienti che necessitano di supporto dopo l'acquisto della vettura.


Compiti e responsabilità

  • Gestire e sviluppare un team di operatori dei servizi al cliente per garantire la soddisfazione dei clienti;
  • Implementare e analizzare sistemi di reportistica per controllare le prestazioni del team;
  • Collaborare con altri dipartimenti per risolvere i problemi e migliorare la soddisfazione dei clienti;
  • Elaborare e implementare piani di miglioramento per aumentare la soddisfazione dei clienti e ridurre il numero di reclami;

Requisiti per il ruolo

  • Esperienza significativa nella gestione e sviluppo di team in ambito dei servizi al cliente;
  • Capacità di lettura dati e analisi delle prestazioni;
  • Stile di leadership ben definito;
  • Atteggiamento professionale e proattivo;
  • Conoscenza della lingua italiana;

Contratto e benefici

L'azienda offre un contratto a tempo indeterminato con un piano di formazione e sviluppo professionale. Sono previste le forme di previdenza sanitaria e contributiva supplementari.


L'azienda è ubicata a Milano, presso la sede centrale.



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