Operations Manager
3 settimane fa
We are seeking an experienced Operations Manager to join our team at Antal International Network. As an Operations Manager, you will be responsible for the day-to-day running of our student housing property in Milan, ensuring it is clean, safe, and well-maintained.
Main Responsibilities:- Train and guide the Assistant General Manager to support you in all main activities and duties.
- Take responsibility for the day-to-day running of the building, ensuring it is clean and safe.
- Provide effective leadership to ensure key objectives are met.
- Coordinate the facilities team.
- Ensure all invoices are processed in good time with effective codes and within approved budget.
- Process statutory and regulatory compliance, including fire, water, H&S, and other relevant audit areas.
- Ensure maintenance is delivered in line with defined timeframes.
- Assist with Debt Management and interact with students in a respectful manner.
- Responsible for the rota and work scheduling of the facilities team.
- Assist with building management to ensure a smooth operation for student arrivals, departures, summer turnarounds, and refurbishment programmes.
- Understand HR issues and ensure they are dealt with or escalated professionally and in line with relevant legal frameworks.
- Ensure all work is carried out within company guidelines and policies.
- Resolve any student complaints.
- Ensure correct training is carried out where necessary.
- Maintain overall building appearance and condition.
- Overall responsibility for summer clean and maintenance programme delivery.
- Travel to other buildings to complete audits.
- Ensure a warm, welcoming environment for students, parents, and visitors to the site.
- Assist in ensuring your site is a safe environment in which to live and work.
- Review reports on Debt, Income, and general occupancy.
- Experience of delivering excellent customer service.
- A good working understanding of tenancy management and housing legislation.
- A good handle on sales and marketing with a proven track record of results.
- Ability to write reports and present performance indicators.
- Strong IT skills transferable to in-house systems (Starrez, Mews etc.).
- Able to communicate effectively with people at all levels.
- Problem-solving skills with ability to use own initiative.
- Relevant student accommodation, leisure, hospitality, or building management experience preferable.
- Experience of offering pastoral care and spotting the issues that affect students.
- Knowledge of the issues surrounding students.
- Ability to handle sensitive issues.
- Influencing skills and a professional outlook on challenging issues.
- Outgoing and enthusiastic.
- A desire to learn and to continually develop.
- Willing to attend relevant training days/sessions.
- Eager to seek feedback and review ways to improve.
- Able to work on own initiative.
- Previous hospitality/student housing experience in Italy.
Milan
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