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Italian Technical Support Specialist in Athens, Greece

2 mesi fa

Palermo, Sicilia, Italia Patrique Mercier Recruitment A tempo pieno
Job Description

Patrique Mercier Recruitment is seeking a skilled Italian-speaking Technical Support Specialist to join our team in Athens, Greece.

Key Responsibilities
  • Provide technical assistance and guidance to Italian-speaking customers via various communication channels
  • Troubleshoot and resolve technical issues for various products or services, ensuring timely and effective resolution of customer inquiries
  • Document customer interactions and solutions accurately, maintaining a high level of customer satisfaction
  • Collaborate with team members and other departments to resolve complex issues, staying updated on product knowledge and industry trends
Requirements
  • Fluency in Italian and English, both written and spoken
  • Prior experience in technical support or a related field is preferred, with strong problem-solving skills and ability to think analytically
  • Excellent communication and interpersonal skills, with a commitment to deliver high-quality customer service
  • Ability to work under pressure and meet deadlines, with flexibility to work in rotating shifts, including evenings and weekends
  • Willingness to relocate and work in Athens, Greece
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Summer, Christmas and Easter bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Good Salary
  • Fully Paid Relocation Package (flight, transfer and hotel)
  • Free Greek lessons (all levels)
  • Discounts on services and many extras
  • All sorts of Cultural and Sports and Music events organised by the client