Key Quality Assurance Engineer for Cooling Product Lines
4 settimane fa
Schneider Electric Norge AS is a global leader in energy management and automation. In this position, you will play a crucial role in ensuring the quality of our Cooling product lines.
Job OverviewThis is a challenging opportunity to work as a Key Quality Assurance Engineer for Cooling Product Lines at Schneider Electric Norge AS. As a member of our team, you will be responsible for identifying and eliminating quality risks that can impact customer satisfaction and quality.
You will collaborate with your colleagues to understand, mitigate, and eliminate these risks wherever they occur in the product lifecycle, thereby assuring end-to-end product quality. Your contributions will maximize the customer experience by supporting quick and effective responses to field quality issues when they arise to assure minimal disruption to our valued customer base.
The ideal candidate will have strong systems knowledge, solid communication skills, and the ability to work effectively in a highly matrixed organization comprised of technical professionals.
Responsibilities- Develop and maintain accurate quality KPIs (key performance indicators) and targets for the Cooling product lines, ensuring they are comprehended by all relevant personnel and supported by solid functional plans to meet the targets.
- Analyze monthly field failure information and collaborate with engineering, vendors, supply chain, and manufacturing teams to identify areas for improvement in the design, manufacture, delivery, and installation of Cooling offers.
- Initiate, assign, and manage PRBs (problem investigations) to determine the root cause of field quality problems and monitor their progress through the 8D problem-solving process. Give highest priority to safety-related problems, managing them through the Offer Safety Alert Committee process.
- Perform Technical Expert (TEX) analysis and create written reports upon customer request.
- Create Field Service Bulletins to inform service and support teams of issue resolutions.
- Support Customer Care, Sales, and Zone Quality teams to quickly address customer issues and act as the point of escalation for CCC L4 (Cooling Global Service Team) into the Cooling Line of Business for customer issue resolution, potentially engaging directly with the end customer as necessary.
- Provide best practices and knowledge sharing throughout Schneider Electric's quality network.
- Bachelor's degree in an Engineering discipline required, with 5+ years of relevant experience.
- Knowledge of mechanical, electrical, and control system is a plus.
- Experience in handling multiple problems and working on cross-functional project teams.
- Experience with quality engineering tools and practices preferred: process mapping, 8D process, statistical analysis, and statistical software (e.g., Minitab) experience, etc.
- Lean/Six Sigma and ASQ certification a strong plus.
- Self-motivated individual with good interpersonal skills, capable of analyzing and solving complex problems through innovative thought and experience.
- Willingness to travel up to 10% to domestic and international locations.
- Position located in Italy (Conselve).
The estimated annual salary for this position is approximately €55,000 - €70,000, depending on qualifications and experience.
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