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Milano, Lombardia, Italia Werfen A tempo pienoAbout this RoleThis position is responsible for providing application and technical support to customers and partners in the EEMEA region.Key Responsibilities:Provide application training and support to customers and partners.Offer second-level application support and troubleshooting to distributors.Coordinate with distributors to support customers and...
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Application Specialist
3 giorni fa
Milano, Lombardia, Italia Werfen A tempo pienoOverview of the RoleThis position is responsible for providing expert support and training to our partners and stakeholders within the EEMEA region. Key accountabilities include delivering theoretical and practical application training, provision of second-level application support and troubleshooting, and coordination with distributors to support...
Application Specialist AutoImmunity Expert
2 mesi fa
We are seeking a highly skilled Application Specialist to join our team at Werfen. As an Application Specialist, you will play a critical role in providing technical support and training to our partners and stakeholders.
Key Responsibilities- Provide theoretical and practical application training to EEMEA partners and other stakeholders.
- Offer phone, email, and on-site second-level application support and troubleshooting to distributors.
- Coordinate with distributors to support customers and organize regular visits to selected countries to provide support to our partners.
- Adopt and implement Corporate support initiatives into EEMEA reality and define KPIs to maintain an excellent application level to our customers and partners.
- Act as primary contact for the troubleshooting of quality and performance issues and escalate to the SBU when needed.
- Cooperate with other internal representatives to support EEMEA and the Company's commercial strategy.
- Share technical product information updates with all pertinent stakeholders and regularly upload and update internal communication channels with relevant documentation.
- Organize support meetings and conference calls with our partners and affiliates to share information and align main application strategies and actions.
- Attend international meetings to remain current on technical updates, best practices, application strategy, and corporate projects.
- Master's Degree in a scientific, technical, or biomedical field.
- Specific technical and scientific knowledge for the BU of responsibility.
- Technical background, preferably knowledge on IVD industry.
- Language: English Proficiency.
- Organizational skills & Time Management.
- Customer-centric approach.
- Problem Solving.
- Communication & Public Speaking.
- Flexibility.
- Teamwork.
