Customer Service Team Lead
11 ore fa
About the Role
This is a unique opportunity to lead the Customer Service Team and drive process optimization at Brown-Forman. As a Customer Service Team Lead, you will be responsible for ensuring a reliable and professional customer care experience throughout the entire process, from order taking to invoice issuance.
Key Responsibilities
- Lead the Customer Service Team and ensure effective team management, including training and integration of new employees.
- Optimize customer service processes, particularly through the deployment of EDI with customers and the optimal use of SAP.
- Be the preferred point of contact for all customer service topics both internally and externally.
- Monitor customer service levels and implement corrective actions with logistics providers and/or customers.
- Ensure administrative follow-up is properly conducted by the team, including follow-up of promotional campaigns, litigation, and penalties.
Requirements
- Demonstrable experience in customer service.
- Team management experience.
- Very good communication skills.
- Solid knowledge of SAP.
- IT literate (good knowledge in MS Excel).
- Analytical skills.
- Fluent in English and Italian.
About Us
Brown-Forman is a premium spirits company that values diversity and inclusion. We believe that an inclusive culture allows us to bring our best selves to work and leads to greater teamwork, creativity, and trust. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.
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