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Client Experience Manager

1 settimana fa

Trieste, Friuli Venezia Giulia, Italia Gruppe Louis Vuitton A tempo pieno
Job Description

We are seeking an exceptional Senior Client Advisor to join our team at Gruppe Louis Vuitton. As a Senior Client Advisor, you will be the face of our brand, responsible for providing an unparalleled client experience.

About the Role

You will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton values. You will strive to discover your Clients and their every need, and to guide them across the Brand.

  • Achieve individual and team objectives, be accountable for sales results and support the team in their sales
  • Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories
  • Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships
  • Develop the highest standards of Brand and product knowledge
  • Perform as a team-player, participate in all activities contributing to the overall objectives of the store

Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team

  • Assist Management in daily operations: floor management, stock operations, and opening / closing duties
  • Support the Managers in developing the team through mentoring and buddying activities
  • Demonstrate a thorough understanding of the company's policies and provide support to other Client Advisors when needed