Senior Incident Response Manager
2 settimane fa
Job Summary: We are seeking a highly experienced and skilled Senior Incident Response Manager to join our Global Command Center team at Amazon. As a key member of our team, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, and directing engineers for resolution. You will also lead root cause investigations and implement changes to avert future risk and drive process improvements for Global Operation teams.
About the Role: As a Senior Incident Response Manager, you will be part of a global team based in the US, EU, UK, and India, using a follow-the-sun model to manage customer impacting events from creation to service restoration. You will work closely with Field Operations and Field IT and Engineering teams to ensure seamless communication and escalation. Your strong communication skills and attention to detail will be essential in this role.
Key Responsibilities:
- Lead high-severity response calls and ensure fast and accurate triage for a global remote support organization
- Direct engineers for resolution and lead root cause investigations
- Implement changes to avert future risk and drive process improvements for Global Operation teams
- Work closely with Field Operations and Field IT and Engineering teams to ensure seamless communication and escalation
Requirements:
- People and Team management experience
- Networking experience (DNS, DHCP, SSL, OSI Model, and TCP/IP)
- Windows Server technologies: AD, DFS, Print Services, SCCM experience
- Technical support experience
- Corporate setting Windows, Mac, or Linux Operating systems support experience
- Bachelor's degree in IT, computer science or equivalent
- Experience with networking technology (TCP/IP, subnetting, DNS, and DHCP)
- Experience in a Desktop Support role at a technology company
- Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
- Experience working with Windows server technologies: AD, DFS, Print Services, SCCM
About Amazon: Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
-
Responsabile di Incidenti
1 settimana fa
Milano, Lombardia, Italia Zucchetti S.P.A. A tempo pienoUnisciti al nostro team di esperti di sicurezza informatica e diventa parte integrante del mondo Zucchetti. La nostra azienda offre opportunità di crescita e sviluppo professionale ai candidati che si uniscono al nostro Security Operation Center (SOC).Le competenze richieste includono:• Expert Incident Responder;• Cyber System Administrator (IBM QRadar,...
-
Command Center Manager
6 giorni fa
Milano, Lombardia, Italia Amazon A tempo pienoJob SummaryAmazon is seeking an experienced Command Center Manager to lead our global incident response team. As a member of our team, you will be responsible for managing a high-performing team of engineers and analysts who respond to critical customer-impacting events.About the RoleAs a Command Center Manager, you will be responsible for ensuring fast and...
-
Progetto Manager Senior
1 settimana fa
Milano, Lombardia, Italia Risorse Spa A tempo pienoRisorse Professional , realtà specializzata nella Ricerca e Selezione di profili Middle e Senior Management, per importante realtà IT radicata nell'ambito Finance, sta cercando: Progetto Manager Senior Il candidato ha preferibilmente maturato un'esperienza pregressa in ruoli analoghi (Gestione dei Progetti, ottimizzazione dei processi), e si occuperà di:...
-
Milano, Lombardia, Italia Amazon A tempo pienoWe are Amazon, a pioneer in e-commerce since 1995. Our business is designed to delight our customers through seamless coordination of orders. We strive to be agile, fluid, and intentional in our approach, as reflected in our core Leadership Principle, Bias for Action. This principle drives our teams to band together, roll up their sleeves, and continuously...
-
Security Analyst
2 settimane fa
Milano, Lombardia, Italia BV TECH Group A tempo pienoDescrizione del ruoloBV TECH S.p.A. è alla ricerca di un Security Analyst per il suo team di Incident Response. Il candidato ideale sarà in grado di analizzare e rispondere a incidenti di sicurezza, identificare vulnerabilità e proporre attività di mitigazione.Compiti e responsabilitàAnalizzare e rispondere a incidenti di sicurezzaIdentificare...
-
Project Manager Senior
4 settimane fa
Milano, Lombardia, Italia Risorse SpA A tempo pienoJob DescriptionRisorse SpA è una realtà specializzata nella Ricerca e Selezione di profili Middle e Senior Management per importanti realtà IT radicate nell'ambito Finance.Job Title: PMOIl candidato ideale ha maturato un'esperienza pregressa in ruoli analoghi (Project Management, gestione progetti, ottimizzazione processi) e si occuperà di:Monitorare...
-
Gestore di Incidenti IT
1 settimana fa
Milano, Lombardia, Italia Page Personnel A tempo pienoDescrizione del RuoloL'Incident Manager è un professionista che svolge un ruolo fondamentale nel ridurre l'impatto dell'infrastruttura IT sulle operazioni aziendali. La sua missione è quella di garantire la continuità operativa e la risoluzione rapida degli incidenti.Compiti PrincipaliDefinire la priorità degli interventi sulla base dell'urgenza e degli...
-
Security Orchestration Specialist
2 mesi fa
Milano, Lombardia, Italia Saddleback Solutions A tempo pienoAbout the RoleSaddleback Solutions is a global provider of innovative, professional quality and cost-effective training and consultancy for networking services.We are seeking a highly skilled and adaptable individual to join our team as a Cybersecurity Consultant. As a key member of our team, you will be responsible for assisting customers with their...
-
Senior Case Manager
2 settimane fa
Milano, Lombardia, Italia https:www.energyjobline.comsitemap A tempo pienoJob Summary: We are seeking a highly skilled Senior Case Manager to join our Permanency team. As a key member of our team, you will oversee the Placement Stability-Team Decision Making (PS-TDM) Facilitators and the Special Response Team (SRT). About the Role: The successful candidate will have an advanced degree in social work or a comparable human services...
-
Milano, Lombardia, Italia Amazon A tempo pienoJob Title: Senior Driver Investigation Incident Process Improvement ManagerWe are Amazon, and we are pioneers. Since our virtual doors opened in 1995, we have been pushing the boundaries of what is possible. Our entire business is dedicated to delighting our customers, from the moment an order is placed online to the seamless coordination of that order...
-
Health and Safety Manager
1 settimana fa
Milano, Lombardia, Italia Amazon A tempo pienoJob SummaryWe are seeking a skilled Workplace Health and Safety Manager to join our team at Amazon Logistics in Italy. As a key member of our safety team, you will be responsible for driving health and safety initiatives across our AMZL sites.Key ResponsibilitiesAssist in the delivery of safety performance and monitoring, in line with personnel, team, and...
-
Command Center Manager
2 settimane fa
Milano, Lombardia, Italia Amazon A tempo pienoJob Title: Manager EU Command Center Incident Response, OTC Command CenterAmazon is seeking an experienced people manager to join our global Command Center. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to contribute and build a support and process...
-
Senior Content Manager
3 settimane fa
Milano, Lombardia, Italia Publicis Groupe A tempo pieno{"title": "Senior Content Manager", "description": "Join Publicis Groupe as a Senior Content ManagerWe are seeking a highly skilled Senior Content Manager to join our team in Milan. As a key member of our content team, you will be responsible for developing and implementing content strategies that drive business results.Key Responsibilities:Develop and...
-
Senior Product Manager
1 mese fa
Milano, Lombardia, Italia Aaron King International A tempo pienoSenior Product ManagerLa nostra realtà cliente, operante nel settore della GDO, ci ha affidato un progetto di recruiting finalizzato all'inserimento di un Senior Product Manager per la sua sede di Milano.Specifiche della posizione:Definizione ed implementazione di strategie commerciali al fine di individuare nuovi concept di prodottoIdentificazione di nuove...
-
Senior Cost Manager
2 settimane fa
Milano, Lombardia, Italia Bcs A tempo pienoSenior Cost Manager OpportunityWe are seeking a highly skilled and experienced Senior Cost Manager to join our team at BCS. As a key member of our commercial team, you will be responsible for providing expert cost management and commercial advice to our clients across Europe.Key Responsibilities:Undertake cost and commercial management of mechanical and...
-
Senior PR Manager
2 settimane fa
Milano, Lombardia, Italia LePub A tempo pienoJob Title: Senior PR ManagerAbout the Role:We are seeking a highly skilled Senior PR Manager to join our team at LePub. As a Senior PR Manager, you will be responsible for leading our marketing and PR strategies, scouting new visibility opportunities, and overseeing strong relationships with clients.Key Responsibilities:Develop and grow strong-lasting...
-
Senior Compliance Manager
2 settimane fa
Milano, Lombardia, Italia BNP Paribas Real Estate A tempo pienoOfferta di lavoro:Senior Compliance ManagerDescrizione:La società BNP Paribas Cardif cerca un Senior Compliance Manager per la sua sede principale a Milano. Il candidato ideale avrà almeno 10 anni di esperienza lavorativa e una laurea di primo livello. La posizione è a tempo pieno e il contratto è a tempo indeterminato.Requisiti:Laurea di primo...
-
Senior Compliance Manager
1 settimana fa
Milano, Lombardia, Italia BNP Paribas Real Estate A tempo pienoOfferta di lavoro: Siamo alla ricerca di un Senior Compliance Manager per il nostro team di Cardif.Descrizione del ruolo: Il Senior Compliance Manager sarà responsabile della gestione e della conformità alle normative e regolamenti vigenti.Competenze richieste:Laurea di primo livelloAlmeno 10 anni di esperienza lavorativaConoscenza delle normative e...
-
XSOAR/XDR Security Specialist
1 mese fa
Milano, Lombardia, Italia Saddleback Solutions A tempo pienoAbout the RoleSaddleback Solutions is a global provider of innovative, professional quality and cost-effective training and consultancy for networking services.We are seeking a highly skilled and experienced XSOAR/XDR Security Specialist to join our team. As a key member of our cybersecurity team, you will be responsible for assisting customers with their...
-
Cybersecurity Consultant
1 mese fa
Milano, Lombardia, Italia Saddleback Solutions A tempo pienoAbout the RoleSaddleback Solutions is a global provider of innovative, professional quality and cost-effective training and consultancy for networking services.We are seeking a highly skilled and experienced Cybersecurity Consultant to join our team. As a Cybersecurity Consultant, you will be responsible for assisting customers with their Incident Response...