Content Expert

2 settimane fa


Milano, Lombardia, Italia ING A tempo pieno
Job Description

Role Summary

The Gen AI Content Expert will be responsible for the development, management, and harmonization of Gen AI Chatbot and related products, focusing on Gen AI results, to keep risks under control and identify Large Language Model (LLM) or machine learning improvements.

Key Responsibilities

  • Contribute actively to Agile teams by asking, answering, and challenging during sprint events.
  • Deliver requirements, identify impacted areas and processes, and support the definition of test scenarios to achieve targets.
  • Continuously assess the performance of GEN AI, monitor, and mitigate risks within the solution.
  • Support the squad in analyzing and defining improvement opportunities in terms of LLM Extension or machine learning.
  • Collaborate in product lifecycle management, including product performance management, product marketing, and product innovation.

Requirements

  • 3+ years of working experience in ING retail with good knowledge of business products and processes.
  • Solid experience working autonomously in a dynamic and collaborative environment.
  • Accuracy in data analysis and figures reporting.

Soft Skills

  • Flexibility
  • Problem-solving attitude
  • Initiative
  • Teamwork

About ING

ING is a global leader in digital banking, committed to creating a safe and inclusive environment based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.


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