Windows Desktop Support Engineer

1 settimana fa


Florence, Toscana, Italia Euc Techs A tempo pieno

Job Overview

Euc Techs is a leading provider of IT services, and we are seeking an experienced Windows Desktop Support Engineer to join our team. As a key member of our support team, you will be responsible for providing day-to-day local/remote desktop support, receiving inbound calls, answering questions, troubleshooting, and documenting steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.

About the Role

We offer a competitive salary of €2,600.00 - €2,700.00 per month, depending on experience, as well as opportunities for professional growth and development. Our ideal candidate should have a minimum of 18 months' years of IT experience, with strong analytical, troubleshooting, and problem-solving skills. A Bachelor's Degree or equivalent in Computer Science or a related field is required. Proficiency in Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems, mobile device management, and Enterprise encryption solutions is essential.

Responsibilities

  1. Provide first/second-level contact and problem resolution for customer issues
  2. Work with Third Party Vendors to remediate complex AV issues as needed
  3. Provide timely communication on issue status and resolution
  4. Maintain ticket updates for all reported incidents
  5. Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications
  6. Have basic knowledge of Mac operating system to support Apple PC users
  7. Install, upgrade, support, and troubleshoot for printers, computer hardware
  8. Perform general preventative maintenance tasks on computers, laptops, printers
  9. Perform remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment
  10. Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software

Requirements

  • Bachelor Degree or equivalent in Computer Science or related field
  • CompTIA A+, Microsoft Certified Professional (MCP) or better
  • Minimum of 18 months' years of IT experience
  • Strong analytical, troubleshooting, and problem-solving skills
  • Excellent communication relationship-building and internal customer service skills


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