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Sales Associate

2 mesi fa

Roma, Lazio, Italia DAMIANI Group A tempo pieno

Job Mission:

The Sales Associate ensures a unique client experience before, during, and after a sale and proactively develops his/her client portfolio. He/she also participates in the daily boutique operations.

Key Responsibilities:

  • Sales Achievements:
    • Ensures a unique and exceptional client experience during a sale
    • Masters perfectly the steps of a sale (welcome, discover and understand, convince, close, and develop)
    • Adapts according to client(s) needs and motivations
    • Strives to always improve and surprise the client(s)
    • Deals with ease during negotiations and objections
    • Acts as the privileged contact for the client(s) in case of After Sales
    • Meets individual and boutique targets, both quantitative and qualitative
  • Client Relationship & Portfolio Development:
    • Cultivates strong client relationships and develops client loyalty
    • Efficiently develops the client portfolio
    • Executes targeted CRM actions
    • Participates to client events and acts
  • Daily Boutique Operations:
    • Respects all brand and boutique policies and procedures
    • Participates to inventories
    • Participates to the set up and breakdowns at opening and closing of the boutique
    • Participates to the implementation of Visual Merchandising guidelines
    • Assists with special projects when requested

Profile:

We are looking for candidates with previous experience in the hospitality sector or in luxury retail; good interpersonal and communication skills are required as well as strong attention to detail and customer needs. Team-Player approach and Fluent in English and Italian.

The boutique will be part of Rocca 1794, owned by Damiani Group.

Rocca is the only chain of luxury jewelry and watch shops present in Italy and one of the most important in the world: it has over 25 boutiques located in the shopping streets of the most important cities of the Bel Paese as well as Lugano, Tirana, and at the airports of Fiumicino, Malpensa, and Linate.