Digital Banking Expert

4 settimane fa


Milano, Lombardia, Italia ING Bank N.V. A tempo pieno
About the Job

We are seeking a Digital Banking Expert to join our team. In this role, you will be responsible for developing and managing digital banking solutions to achieve income and volumes targets.

About the Role:

  • Develop specific activities to plan, develop, maintain, and monitor the digital banking solutions in order to achieve income and volumes targets.
  • Manage end-to-end digital banking processes and collaborate with stakeholders to define, document and agree on a solution plan that considers market landscape, solution scope and performance, objectives and strategy, customer experience.
  • Define market requirements specifications and business cases for the solution.
  • Support the delivery of solution revenue, profit and solution-related customer satisfaction.
  • Assess the performance of the digital banking solutions range, regulatory landscape and external market trends and competitor developments to ensure an effective customer proposition.

Competencies:

  • Master's degree, postgraduate or equivalent background in Economics, Management Engineering and similar is desirable.
  • 3+ years of experience in banking or financial services, with focus on Cards and Payments.
  • Market and competitor knowledge and experience on Cards products (eg. understand cards payments processes, etc)
  • Solid experience of working autonomously in a dynamic and collaborative environment, identifying new potential business opportunities and improvements.
  • Well-developed communication and interpersonal skills, with the ability to produce clear and concise presentations, papers, user stories and interact directly with stakeholders.
  • Strong problem solver and ability to make effective decisions.
  • Strong analytical capabilities and experience of monitoring and tracking financial performance and working data.
  • Excellent level of English.
  • Extremely customer focused.
  • Ability to work on an international level.


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