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Global Client Experience Manager

1 settimana fa


Italia Moncler Spa A tempo pieno

We are seeking a highly skilled and experienced Global Client Experience Manager to join our Clienteling Team in Milan, Italy. Your Impact: The Global Client Experience Manager is responsible for leading global client events and gifting strategies to enhance engagement and elevate the brand experience. This role involves ensuring seamless execution and customer satisfaction through the management of client events and exceptional experiences.

Key Responsibilities:

  • Client Events Management: Oversee the coordination and supervision of regional client events, ensuring alignment with shared guidelines and standards.
  • Event Planning: Manage the global event calendar, ensuring alignment with regional priorities.
  • Performance Analysis: Monitor and analyze event performance, providing detailed reports and actionable insights to key internal stakeholders.
  • Relationship Building: Cultivate and maintain strong, collaborative relationships with event suppliers and external partners.

Requirements:
For this position, we are looking for an individual with a Bachelor's/Master's degree in Economics, Marketing, Business, or related field, preferably with 8-10 years' working experience in events management. Strong project management and organizational skills, excellent Excel and PowerPoint skills, and exceptional communication skills are also essential. Additionally, the ideal candidate should have a deep understanding and expertise in hospitality, delivering exceptional client experiences through personalized and attentive service.

We appreciate candidates who are methodical, detail-oriented, with a multi-task approach and excellent time-management skills. Organized and proactive individuals with excellent interpersonal communication skills are also preferred. Passionate about exceeding corporate goals, driving business results, and going the extra mile in daily work are valued traits in this role.

Moncler Spa offers competitive salaries based on qualifications and experience. For this role, we estimate the annual salary to be around €80,000 - €120,000 depending on the candidate's profile.