Delivery Operations Specialist
7 ore fa
Sabre is a technology company that powers the global travel industry.
We shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
At Sabre, we connect people with moments that matter.
About the Role
This Delivery Operations Specialist will be part of our techno-functional team specializing in implementing and delivering Airline Commercial Products in Pricing, Revenue Management, and other optimization solutions for various customers.
The ideal candidate will be a Subject Matter Expert on these solutions and will be involved in training airline analysts on the tools.
Main Responsibilities
- Will be involved in end-to-end solution implementation life cycle as a Subject Matter Expert (SME) starting from Business Process workshop (BPW) through transition to customer care.
- Will develop a thorough understanding of the application's user interface, both from functional and business process standpoint, in order to train airline analysts and also help in solution adoption into customer's business processes.
- Will attend onsite customer meetings as a Subject Matter Expert (SME) and participate in Business Process workshop (BPW) meetings and understand customer's business processes.
- Works collaboratively in a team environment with project managers, account managers, implementation and development resources to meet customer expectations regarding solution implementation, issue resolution during solution adoption phase, and also resolution of maintenance issues / service requests post production cutover.
- Will lead the data gathering process prior to solution implementation phase.
- Will perform data validation checks in the context of product solutions at all stages of implementation and delivery.
- Will identify the best practices adopted by customers during the interactions and communicate the same to Solution Management teams to enhance products.
- Excellent written and verbal communications skills, to serve as lead conduit between developers, architects, designers, and with external and internal customers. Will help Customer care team in resolving maintenance SRs.
- Demonstrates effective teamwork skills.
- Operates under general direction with minimal oversight.
- Ensures that approved methods, processes, and tools are consistently used.
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