Retail Operations Manager

1 settimana fa


Roma, Lazio, Italia SKIS ROSSIGNOL SAS A tempo pieno

Rossignol Group is seeking a Retail Operations Manager to support the Store Manager in driving an innovative, exceptional customer experience in our Castel Romano - Roma store. The ideal candidate will have strong retail experience and a passion for delivering exceptional service every day.

Key Responsibilities:

  • Responsible for proper planning, ensuring appropriate staffing levels, associate supervision, coaching, and providing clear direction on overall merchandising standards, stocking, and customer service expectations.
  • Point of contact when Store Manager is not on-site.
  • Adhere to all company policies and procedures.
  • Assesses the effectiveness of the team and provides the appropriate level of coaching performance feedback.
  • Conducts sales and inventory management.
  • Assists Associate Store Manager with on-the-job training to new employees and operational tasks.
  • Has a passion for delivering exceptional service every day and inspires by example.
  • Creates an inspiring shopping environment through effective merchandising capability, high in-store standards, and compelling visual presentation.
  • Responsible for opening and closing procedures.
  • Ensures desired brand experience is being fostered in store through individual and team customer interactions.
  • Keep store running smoothly by executing weekly and monthly business rhythms and tasks.
  • Ensure compliance of all company policies and procedures.
  • Keeps store looking optimal by upholding visual merchandising standards.
  • Maintains positive employee relations and open lines of communication throughout the store.

Requirements:

3+ years of retail experience and operations including sales, customer service, merchandising, staff scheduling, inventory control, and loss prevention.

Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays.

Excellent communication skills.

Fluency in English.

Benefits:

Monthly bonuses, annual bonus, meal vouchers, discounted rates on products, and much more.


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