Retail Operations Manager
1 settimana fa
Rossignol Group is seeking a Retail Operations Manager to support the Store Manager in driving an innovative, exceptional customer experience in our Castel Romano - Roma store. The ideal candidate will have strong retail experience and a passion for delivering exceptional service every day.
Key Responsibilities:
- Responsible for proper planning, ensuring appropriate staffing levels, associate supervision, coaching, and providing clear direction on overall merchandising standards, stocking, and customer service expectations.
- Point of contact when Store Manager is not on-site.
- Adhere to all company policies and procedures.
- Assesses the effectiveness of the team and provides the appropriate level of coaching performance feedback.
- Conducts sales and inventory management.
- Assists Associate Store Manager with on-the-job training to new employees and operational tasks.
- Has a passion for delivering exceptional service every day and inspires by example.
- Creates an inspiring shopping environment through effective merchandising capability, high in-store standards, and compelling visual presentation.
- Responsible for opening and closing procedures.
- Ensures desired brand experience is being fostered in store through individual and team customer interactions.
- Keep store running smoothly by executing weekly and monthly business rhythms and tasks.
- Ensure compliance of all company policies and procedures.
- Keeps store looking optimal by upholding visual merchandising standards.
- Maintains positive employee relations and open lines of communication throughout the store.
Requirements:
3+ years of retail experience and operations including sales, customer service, merchandising, staff scheduling, inventory control, and loss prevention.
Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays.
Excellent communication skills.
Fluency in English.
Benefits:
Monthly bonuses, annual bonus, meal vouchers, discounted rates on products, and much more.
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