Senior IT Infrastructure Specialist

3 settimane fa


Italia Latch Inc. A tempo pieno

Latch Inc. is a leading technology company that has revolutionized the way people interact with spaces. Founded in New York City over a decade ago, our vision is to create unparalleled experiences for residents through innovative hardware and software solutions. With over 100 million unlocks under our belt, we're continuing to transform the industry by unifying access to spaces, services, and experiences that redefine the way we live, work, and connect.

Our mission is to make spaces more efficient, enjoyable, and profitable by combining software, products, and services into a holistic platform. This includes acquiring and integrating complementary technologies, such as Honest Day's Work, to propel us toward a seamless residential ecosystem. We envision empowered building owners, operators, and residents with secure access, led by CEO Jamie Siminoff's visionary expertise shaping the future of spaces.

We're seeking an experienced Senior IT Infrastructure Specialist to join our team. The successful candidate will support our business environment based on MacOS and Windows, monitoring all systems to propose proactive solutions, creating documentation about new technologies or processes implemented, and collaborating in future projects/implementations.

Responsibilities
  • Installing and configuring new computer hardware according to company standards.
  • Monitoring daily operations, including server hardware, software, and operating systems.
  • Coordinating technology installations, upgrades, and maintenance.
  • Providing excellent customer service, both internal and external.
  • Collaborating with internal stakeholders and cross-functional projects.
  • Testing, troubleshooting, and modifying information systems to ensure effective operation.
  • Generating performance reports for operating systems.
  • Improving processes to increase company productivity.
Requirements
  • Proven 3-5 years experience in IT infrastructure and services.
  • Proficient in Microsoft Windows/MacOS endpoints monitoring and management using systems like JAMF, Intune, or similar.
  • Experience handling inventory and maintaining it updated (nice to have).
  • Okta experience (nice to have).
  • Ability to communicate fluently in English & Spanish.
  • The role may require on-call availability.
  • Ability to determine IT needs and train end-users.
  • Ability to keep up with technical innovation and trends in IT support.
  • Highly organized and detail-oriented.
  • Excellent analytical and problem-solving skills.
What You'll Get
  • A dynamic and fast-paced work environment where you can apply your skills and grow your career.
  • The opportunity to collaborate with a global team across the US, Argentina, Mexico, Italy, Uruguay, Portugal, and Spain.
  • A company culture that encourages calculated risk-taking, innovation, and thinking outside the box.
  • An inclusive and equitable work environment that values diversity.

$85,000 - $110,000 per year, depending on experience, plus benefits.


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