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Solution Development Lead

2 settimane fa

Milano, Lombardia, Italia Concentric Recruitment A tempo pieno

Job Title: Software Solution Development Manager

Overview:

The role of a Solution Development Manager at Concentric Recruitment is to lead and mentor internal technical teams while managing external contractors across EMEA. The leader will oversee technical operations during implementation, ensuring the success of system integration and SaaS customization projects.

Key Responsibilities:

  • Lead internal technical teams and manage external contractors across EMEA.
  • Identify training needs and implement buddy programs for knowledge-sharing and team growth.
  • Empower teams to develop expertise to meet customer expectations and overcome challenges.
  • Ensure consistent resource availability and develop backup strategies for peak periods.
  • Oversee dynamic resource allocation, balancing internal staff and external contractors.
  • Establish governance frameworks to maintain technical consistency and quality.
  • Ensure adherence to methodologies (e.g., TODO/TA) for quality documentation and execution.
  • Oversee project deliverables to align with customer requirements and internal standards.
  • Provide leadership and technical expertise for high-priority projects, particularly those requiring system integration and SaaS customization.
  • Participate in customer-facing discussions to address implementation challenges and risks.
  • Lead efforts to resolve escalated technical issues and intervene for complex projects.
  • Collaborate with Delivery Managers to align technical deliverables with project timelines.
  • Partner with Solution Consultants, PMs, and CSMs to address customer-specific needs.
  • Act as a trusted technical advisor, ensuring alignment of expectations and project outcomes.
  • Introduce innovative tools, processes, and best practices to enhance efficiency and delivery quality.
  • Use feedback from customers and teams to refine processes and improve outcomes.