Business Development Manager, Thailand
3 settimane fa
Job Description
We are a leading online travel brand, representing Ctrip, Skyscanner, and Qunar. Our company has four contact centres around the globe, providing 24/7 customer service in 19 different languages. We have over 30,000 employees across 30 countries, striving to expand our global markets and deliver the perfect trip at the best price for every traveller.
Key Responsibilities
- Provide exceptional service to customers, being the first point of contact responding to various travel queries.
- Provide resolutions to customers via Call, Chat, and Email.
- Handle customer queries with empathy, patience, and compassion.
- Attend regular team huddles.
- Keep up-to-date with the latest promotions, initiatives and company policies/procedures.
- Assist in ad hoc assigned projects.
Requirements
- Customer service experience.
- Must be fluent in Arabic and English.
- Effective communication skills.
- Good knowledge of Microsoft Office suite.
- Proficient typing abilities.
- Ability to remain calm and logical in challenging situations.
- Excellent problem solving skills.
- Enthusiastic approach with the desire to hit your goals and passionate about continuous development.
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