Senior Technical Support Lead for CDN and Video Streaming Solutions

12 ore fa


Bardi, Emilia-Romagna, Italia Mainstreaming-Spa A tempo pieno

MainStreaming-Spa is a dynamic and innovative company that enables broadcasters, media, and gaming companies to transition to streaming video.

We are seeking a Senior Technical Support Engineer Lead to lead and mentor a team of technical support engineers in resolving complex issues related to our CDN and video streaming solutions.

The ideal candidate will have 6+ years of experience in B2B SaaS technical support, working with enterprise customers, and 2+ years of team lead or management experience.

Key responsibilities include leading and mentoring a team of technical support engineers, providing advanced technical support to customers, overseeing incident management processes, identifying and analyzing recurring issues, and maintaining and updating the knowledge base.

The salary for this role is estimated to be around $120,000 per year, depending on the candidate's experience and skills.

A strong understanding of CDN technologies, video streaming protocols, and network infrastructure is essential for this role. Excellent problem-solving and troubleshooting skills, as well as strong communication and interpersonal skills, are also required.

In return for your expertise, you will have the opportunity to work in a young, dynamic, and entrepreneurial environment where you can develop and grow your skills.

You will also have access to an E-Learning platform, flexible working hours, breakfast, lunch, and snacks in our office, and a growth path aimed at improving your professionalism.


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