Lavori attuali relativi a Guest Services Supervisor - Iesolo, Veneto - Falkensteiner Hotels & Residences

Are you interested in being part of a thriving family-owned enterprise that operates over 30 hotels and residences across Europe? At Falkensteiner, we aim to create a welcoming atmosphere that feels like a home away from home for our guests. You will find a vibrant and inclusive team that cherishes both innovation and tradition.

We are excited to present an opportunity for the position of:

KEY RESPONSIBILITIES:

• Oversee front office functions including guest check-in, check-out, and assistance, ensuring adherence to all front office policies and guest satisfaction.
• Engage in the formulation, execution, and assessment of policies and procedures in line with headquarters' directives.
• Recruit, train, develop, schedule, and evaluate the performance of front office staff to guarantee efficient operations. Optimize hotel revenue through effective management of room inventory and pricing strategies.
• Maintain a visible presence during peak times to ensure seamless operations, foster positive public relations, and address guest complaints effectively.
• Welcome VIP guests in the absence of senior management and provide personalized assistance throughout their stay.
• Collaborate with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering, and Security to ensure a friendly and secure environment for guests from arrival to departure.
• Identify training needs, plan training sessions, and oversee their execution for all front office roles, ensuring compliance and effectiveness.
• Stay informed about emergency protocols, hotel promotions, product knowledge, VIP arrivals, and upcoming events, and communicate this information to front office staff.
• Complete administrative tasks including leading meetings, preparing reports, and fulfilling other specific job-related duties.
• Perform additional tasks as assigned by senior management.

CANDIDATE PROFILE:

• Bachelor's degree in Hospitality Management or a related field such as Administration or Tourism Management.
• Proficient in English and German, both spoken and written; additional languages are advantageous.
• 3 to 5 years of experience in a senior front office management role, ideally within a five-star international hotel.
• Understanding of cashier operations and hotel business practices.
• Familiarity with upselling techniques and revenue maximization strategies.
• Ability to foster teamwork, develop talent, and motivate staff.
• Strong planning and organizational skills, with a focus on problem-solving and decision-making.
• Adaptable and flexible, with a commitment to quality and results.
• Excellent interpersonal skills and customer service orientation.
• Proficient in Microsoft Office Suite: Word, Excel, and PowerPoint; knowledge of Protel is a plus.

EMPLOYEE BENEFITS:

• Comprehensive onboarding program for a smooth transition into your role.
• Healthy and balanced meals provided in our team restaurants, even on days off.
• Personalized development plans and support through various training opportunities.
• Exposure to different roles in other Falkensteiner hotels.
• Chance to contribute to a dynamic and open working environment.
• Access to attractive locations for sports and leisure activities.
• Special rates for team members and their families, along with discounts on food and beverage and spa services.

We look forward to your application.