Night Manager Lead

3 settimane fa

Trieste, Friuli Venezia Giulia, Italia San Clemente Palace Kempinski Venice A tempo pieno

About the Role:

We are seeking a highly skilled and experienced Night Manager to join our team at San Clemente Palace Kempinski Venice.

As a Night Manager, you will be responsible for leading and managing all sections of the hotel during the night to ensure the highest level of Security, standards of service in accordance with the policies, procedures and Kempinski Standards.

Your primary focus will be on ensuring the smooth running of hotel operations during the night, including direct management of hotel- and Front Office operations, training and development of direct subordinates, and maximizing hotel revenue.

You will be the first point of contact for guests during the night, responding to their needs and resolving any issues that may arise.

Additionally, you will be responsible for handling customer complaints, patrolling the hotel to ensure it is clean, tidy, safe and that all is in proper order, and reporting on the hotel log book all guest complaints, relevant incidents and matters that need follow up the next day.

Main Responsibilities:

  • Direct Hotel- and Front Office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests' needs.

  • Train, develop and manage the performance of direct subordinates to ensure the efficient running of front office operations.

  • Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling, reinforcing the late charge policy to maximize REVPAR.

  • Handle all customers' complaints occurring during the night to ensure their satisfaction and proper documentation.

  • Greet VIP guests upon their arrival and escorts them to their room. Establish good rapport and offer assistance for the duration of their stay.

  • During sell out nights, deal with overbooking situations in the most professional and diplomatic matter in order to keep the degree of possible dissatisfaction of guests inconvenienced by the situation as low as possible.

  • Patrol the hotel at least twice per shift to ensure that the hotel is clean, tidy, safe and that all is in proper order. Take corrective actions if necessary.

  • Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all Front Office team members are able to answer guest requests and questions.

  • Report on the hotel log book all guest complaints, relevant incidents and matters that need follow up the next day, to ensure consistency and guest satisfaction.

Requirements:

  • Good Italian & English (oral and written) language skills.

  • Good knowledge of Opera PMS System.

About San Clemente Palace Kempinski Venice:

San Clemente Palace Kempinski Venice is located on the private island of San Clemente, only ten minutes away by complimentary boat from Piazza San Marco. The hotel is a proud member of Leading Hotels of the World, offering 196 rooms and suites overlooking the lagoon or the centuries-old park. With three restaurants offering exceptional interpretations of iconic Italian and Venetian cuisine, the hotel's proximity to Venice, and the unique combination of conference rooms and outdoor areas, make San Clemente Palace the perfect choice for outstanding events and weddings.

We are a team of passionate and dedicated professionals who strive to deliver exceptional service and create unforgettable experiences for our guests. If you are a highly motivated and skilled individual who is looking for a new challenge, we would love to hear from you.

  • Night Auditor

    2 settimane fa

    Trieste, Friuli Venezia Giulia, Italia Belmond A tempo pieno

    Job Description:Hotel Cipriani Night AuditorAn exciting opportunity has arisen for a skilled Night Auditor at Hotel Cipriani, a Belmond Hotel in Venice.This seasonal position starts in Spring 2025 and reports directly to the Front Office Manager.The ideal candidate is passionate about the hospitality industry and willing to provide authentic, luxury...

  • Hotel Night Audit Professional

    2 settimane fa

    Trieste, Friuli Venezia Giulia, Italia Belmond A tempo pieno

    Job Title: Night AuditorAbout the Role:We are seeking a highly skilled Night Auditor to join our team at Hotel Cipriani, a Belmond Hotel, Venice. As a Night Auditor, you will be responsible for ensuring the accuracy and security of the hotel's financial transactions, as well as providing exceptional guest service.Main Responsibilities:Deal with all Front...

  • Sales Team Lead

    3 settimane fa

    Trieste, Friuli Venezia Giulia, Italia Dfs Group Ltd A tempo pieno

    Key Responsibilities:As a Sales Team Lead at Dfs Group Ltd, you will be responsible for leading a cross-functional sales team to deliver exceptional customer experiences. Your primary goal will be to drive sales growth while maintaining a high standard of service quality.Key Performance Indicators:• Enhance selling and customer experience• Assist the...

  • Retail Floor Lead

    3 settimane fa

    Trieste, Friuli Venezia Giulia, Italia Vuori, Inc. A tempo pieno

    Job Summary:Vuori, Inc. is seeking a highly motivated and experienced Retail Floor Lead to join our team. As a key member of our store leadership team, you will be responsible for leading the retail sales team by example, forging connections with customers, and communicating Vuori's brand values through insightful product knowledge and a happy, optimistic...

  • Site Manager

    4 settimane fa

    Trieste, Friuli Venezia Giulia, Italia Wärtsilä A tempo pieno

    Site Manager Job DescriptionAt Wärtsilä, we are seeking a highly skilled Site Manager to join our team. As a Site Manager, you will be responsible for executing project commissioning according to the Project Plan in close cooperation with Wärtsilä Project Managers and Customer representatives.Key Responsibilities:Lead, manage, and report the status of...

  • Site Operations Manager

    2 settimane fa

    Trieste, Friuli Venezia Giulia, Italia Wärtsilä Corporation A tempo pieno

    About the RoleAs a Site Manager at Wärtsilä Corporation, you will be responsible for executing project commissioning according to the project plan in close cooperation with Wärtsilä Project Managers and Customer representatives.Key ResponsibilitiesLead, manage, and report the status of site activities assigned to Wärtsilä as per contract scope in...

  • Site Manager

    1 mese fa

    Trieste, Friuli Venezia Giulia, Italia Wärtsilä Corporation A tempo pieno

    Job Title: Site ManagerWärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We are seeking a highly skilled and experienced Site Manager to join our team in Trieste, Italy.Job Summary:The Site Manager will be responsible for executing project commissioning according to the Project Plan in close...

  • Site Manager Leader

    3 settimane fa

    Trieste, Friuli Venezia Giulia, Italia Wärtsilä A tempo pieno

    Job DescriptionWärtsilä is a leading technology company that specializes in the Marine and Energy sectors. We are looking for an experienced Site Manager to join our team.ResponsibilitiesLead and manage site activities assigned to Wärtsilä as per contract scope in compliance with Corporate Project Management Methodology and Business Directives.Ensure...

  • Site Manager

    4 settimane fa

    Trieste, Friuli Venezia Giulia, Italia Wärtsilä Corporation A tempo pieno

    About the RoleWe are seeking a highly skilled Site Manager to join our team at Wärtsilä Corporation. As a Site Manager, you will be responsible for executing project commissioning according to the Project Plan in close cooperation with Wärtsilä Project Managers and Customer representatives.Key ResponsibilitiesLead, manage, and report the status of site...

  • Site Manager

    2 settimane fa

    Trieste, Friuli Venezia Giulia, Italia Wärtsilä A tempo pieno

    Site Manager Job DescriptionWe are seeking a skilled Site Manager to oversee project commissioning at Wärtsilä. As a key member of our team, you will ensure that projects are executed efficiently and safely, meeting contract requirements and business objectives.Key Responsibilities:Lead and manage site activities, ensuring compliance with corporate project...

  • Site Manager

    3 settimane fa

    Trieste, Friuli Venezia Giulia, Italia Jones Lang Lasalle Incorporated A tempo pieno

    About this roleWe are seeking a skilled Site Manager to join our team at Jones Lang LaSalle Incorporated. In this role, you will be responsible for managing site operations, vendor management, and client relationships.Key ResponsibilitiesAs a Site Manager, you will:Manage site operations, ensuring compliance with all policies, procedures, and contract...

  • Site Operations Manager

    2 settimane fa

    Trieste, Friuli Venezia Giulia, Italia Wärtsilä Corporation A tempo pieno

    About the RoleWärtsilä Corporation is seeking a skilled Site Manager to join our team. As a Site Manager, you will be responsible for executing project commissioning according to the Project Plan in close cooperation with the Wärtsilä Project Managers and Customer representatives.Key ResponsibilitiesLead, manage, and report the status of Site activities...

  • Dental Office Manager Position

    3 settimane fa

    Trieste, Friuli Venezia Giulia, Italia Bayviewdental A tempo pieno

    We are seeking a seasoned Administrative Manager to lead our dental practice in Sarasota. The ideal candidate will be responsible for overseeing the day-to-day operations of the office, ensuring a smooth and efficient workflow, and providing exceptional customer service to our patients.Key ResponsibilitiesOperations Management• Manage the front desk and...

  • Territory Manager

    1 settimana fa

    Trieste, Friuli Venezia Giulia, Italia Anthogyr A tempo pieno

    Descrizione del RuoloIl nostro team è alla ricerca di un Territory Manager impegnato e motivato per ricoprire il ruolo di Coordinatore di Vendita Territoriale presso la nostra azienda. La tua missione sarà quella di identificare nuove opportunità di business e di sviluppare strategie per aumentare la nostra presenza sul mercato.ResponsabilitàLe tue...

  • Campervan Operations Team Lead

    3 settimane fa

    Trieste, Friuli Venezia Giulia, Italia Indie Campers A tempo pieno

    **About Us**Indie Campers is a leading campervan marketplace on a mission to make road trips accessible to everyone.We have developed a strong booking experience and offer high-quality road trips at affordable prices, making us the go-to choice for travelers.With over one million nights rented through our platform, we have welcomed more than 300,000...

  • Gucci Team Lead

    3 settimane fa

    Trieste, Friuli Venezia Giulia, Italia Luxury Goods Italia S.P.A A tempo pieno

    Job Mission: To maximize store performance by driving sales growth and delivering exceptional customer experiences through effective team management and development.About the Role:As a Team Manager, you will be responsible for leading a high-performing team to achieve sales targets and provide exceptional customer service.You will work closely with the store...

  • Housekeeping and Guest Services Manager

    2 settimane fa

    Trieste, Friuli Venezia Giulia, Italia Airelles A tempo pieno

    Job DescriptionAirelles is seeking a skilled Housekeeping and Guest Services Manager to join its founding team. This role is a key position in the creation of a luxury hotel experience.General ResponsibilitiesEnsure the cleanliness and comfort of hotel rooms and common areas.Anticipate and respond to guests' needs and expectations.Monitor and maintain...

  • Civil Engineer Project Manager

    4 settimane fa

    Trieste, Friuli Venezia Giulia, Italia Randstad Professionals A tempo pieno

    Civil Engineer Project ManagerThe Technical Engineering division of Randstad Professionals is seeking a Civil Engineer Project Manager to lead the design development and construction of civil assets. The ideal candidate will have a degree in Civil Engineering, 3-5 years of experience in formal/technical documents, and 5+ years of experience in civil...

  • Operations Manager

    1 settimana fa

    Trieste, Friuli Venezia Giulia, Italia Wärtsilä Corporation A tempo pieno

    Job OverviewWe are seeking an experienced Operations Manager to join our team in Trieste, Italy. The successful candidate will be responsible for leading project commissioning activities according to the Project Plan.About UsWärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our company culture...

  • Program Development Manager

    3 settimane fa

    Trieste, Friuli Venezia Giulia, Italia Safe Place For Youth A tempo pieno

    ​Job SummaryWe are seeking an experienced Program Development Manager to oversee the growth and development of our Access Center programs. The ideal candidate will have a strong background in Positive Youth Development and trauma-informed approaches.Key Responsibilities:Provide oversight of Access Center programming, volunteers, and case managementManage...