Air Logistics Pharma Specialist
4 settimane fa
About the Role
The Air Logistics Pharma & Healthcare Customer Care Specialist plays a vital role within the Air Logistics Function at Kuehne+Nagel. This function is a fundamental asset, providing air shipping and air forwarding solutions to achieve customer performance goals.
As a specialist, you will partner with clients from various industries, including Pharma Healthcare, Aerospace, Perishables, Project Logistics, Automotive, and New Mobility, offering a wide range of tailor-made and end-to-end services. These services include Time-Defined Products, Sea-Air, Charter Services, Cargo Insurance, and Customs Clearance, leveraging digital transformation and providing sustainable shipping options for customers to decarbonize their transport.
The air freight capacity is built upon our network with the most effective gateways and long-lasting strategic carrier relationships. Your focus will be on operational excellence and providing excellent customer service/support to KN's Pharmaceutical and Healthcare customer base.
Your Responsibilities
- Assist in customer onboarding and implementation to ensure customer requirements are transferred into KN systems.
- Support qualification of customer inquiries and provide quotations within corporate guidelines for pricing, up-selling, and requisite follow-up and closure.
- Collaborate for the monitoring of customer shipments to provide proactive updates to customers and problem-solving in anticipation of a customer complaint.
- Qualify customer inquiries and provide quotations based upon corporate guidelines or local pricing strategy, including upselling, follow-up, and closure.
- Care about knowledge exchange with sales and account management teams and manage the update of Customer Relationship Management (CRM) tool (Corelog).
Your Skills and Experiences
- 1-2 years of experience in similar roles.
- Experience in the specific market vertical.
- English (fluent), Italian (native).
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