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Overnight Operations Supervisor

2 mesi fa


Portofino, Liguria, Italia Belmond A tempo pieno

About Splendido:
Splendido, A Belmond Hotel, represents the pinnacle of luxury in Portofino, set amidst the breathtaking hills overlooking the stunning Gulf of Tigullio. Our establishment is steeped in a rich history, and we are dedicated to preserving our heritage while innovating for the future.

Position Overview:
We are seeking a dedicated Night Manager to enhance our Front Office team. The ideal candidate should possess a genuine passion for hospitality and thrive in a dynamic environment, delivering exceptional experiences with authenticity and elegance.

Key Responsibilities:

  • Oversee all Front Office operations, including guest check-in and check-out, escorting, cashier duties, and ensuring guest satisfaction in alignment with Belmond's standards.
  • Conduct daily financial reconciliations, manage cashier operations across all hotel venues, and prepare accounting reports while ensuring compliance with local regulations.
  • Address and fulfill all guest requests with professionalism and efficiency.
  • Manage emergency situations in accordance with established protocols.

Qualifications:

  • Proficiency in English and Italian; knowledge of an additional language is advantageous.
  • Demonstrated experience in a similar role within five-star hotel environments.
  • Familiarity with hotel management software, such as Infor HMS, and proficiency in Microsoft Office Suite.
  • A strong commitment to service excellence and a desire for professional growth.

Additional Skills:

  • Exceptional written and verbal communication skills to keep relevant teams informed.
  • A collaborative spirit, demonstrating respect and a willingness to share knowledge and skills with colleagues.
  • Attention to detail and precision in executing tasks and responsibilities.
  • Ability to manage multiple priorities and maintain composure in high-pressure situations.

Employee Benefits:

  • Seasonal labor contract in accordance with industry standards.
  • Competitive salary structure with potential increases based on experience and skill level.
  • Monthly performance-based incentives and a welcome bonus.
  • Accommodation provided in staff housing, including meals.
  • Access to employee benefits, including discounted stays at Belmond properties and other exclusive offers.

About Belmond:
Belmond has been at the forefront of luxury travel since 1976, with a diverse portfolio spanning 24 countries and 46 unique properties. Our brand is built on a foundation of heritage, craftsmanship, and authentic service, committed to responsible and sustainable tourism.