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Service Process Innovation Specialist

1 mese fa

Milano, Lombardia, Italia SAMSUNG A tempo pieno

Job Summary

This role involves working with the project manager to support service projects from feasibility study to go-live and follow-up. You will be responsible for collaborating with HQ and external vendors to validate solutions and provide support during project stages.

Key Responsibilities

  • Support daily maintenance of service systems (corporate and/or local)
  • Extract data and provide advice to authorized service partners and/or their SW Houses in case of data transmission errors to SEI
  • Offer advice to service centers to optimize their local management solutions
  • Provide courses and guidelines related to cyber security

Requirements

  • BSc/MSc in Computer Science
  • SQL, MySQL
  • Relational Databases (MariaDB, PostgreSQL)
  • Office
  • Notions of data analytics and use connected platforms (e.g. Power BI, Qlik, Tableau)
  • Notions of cyber security
  • Notions of AI
  • Ability to develop Web Services (XML, JSON)

Language Skills

  • English fluent written and spoken
  • Italian native language

Additional Skills

  • Team work ability
  • Good relational skills
  • Passion for technology
  • Pro-activity and ability to learn on the job
  • Problem solving attitude
  • Curiosity for new technologies and ability to identify new opportunities for service

Working with Samsung

This role is part of the Samsung team responsible for developing and implementing innovative service processes. As a member of this team, you will have the opportunity to work on exciting projects and contribute to the company's success.